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Recruit Ref: L059205643
Posting Date: 2024-11-05
CL Technical Services Limited
CL Technical Services Limited

CL Technical Services Limited was established in 1994 and started providing IT contract staff services to our clients since 1998. As a trusted recruitment agency in Hong Kong, we specialize in the provision of one-stop recruitment & secondment services to some major corporations. Building on our years of experiences in recruiting IT talents, we provide candidates to different governmental departments and bureaus across different job categories. Approach us to find a right job!
IT Helpdesk Engineer (Yau Tsim Mong, 5 days work, $18K)

Job Highlights

  • 5 working days
  • Less experience/junior is welcome
  • no overnight shift duty required

Job Description

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email 
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions 
  • Determine the best solution based on the issue and details provided by customers 
  • Direct unresolved issues to the next level of support personnel 
  • Provide accurate information on IT products or services 
  • Follow-up and update customer status and information 
  • Pass on any feedback or suggestions by customers to the appropriate internal team 
  • Identify and suggest possible improvements on procedures 

Job Requirements:

  • Proven experience as a help desk technician or other customer support role 
  • Good understanding of computer systems, mobile devices and other tech products 
  • Ability to diagnose and resolve basic technical issues 
  • Prefer good at English 
  • Excellent communication skills 

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to vacancy@clts.com

For more job opportunity, please visit our website: www.clts.com

The personal information is collected strictly for recruitment purpose only.

Summary
Industry:
Information Technology 
Job Category / Function:
IT (Network & System)
Job Position Level:
General 
Employment Term:
Full Time 
Min. Edu. Level Req:
F.5 / HKCEE 
Minimum QF Level attained:
-- 
Total Working Exp:
1-5 
Salary(HKD):
$18,000 or above (Monthly)
Location:
Yau Tsim Mong District
Benefits:
  • Five-Day Work
  • Medical Insurance
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