Employer Ref: GHK-CCS
Recruit Ref: L0595471173
Posting Date: 2025-06-20
Gleneagles Hong Kong Hospital
Gleneagles Hong Kong Hospital

Parkway Pantai Limited (PPL), in partnership with NWS Holdings Limited, and with Li Ka Shing Faculty of Medicine of The University of Hong Kong as the exclusive clinical partner, will build a new 500-bed private hospital at Wong Chuk Hang, Hong Kong. Led by a team of premier medical and healthcare professionals and supported by state-of-the-art clinical equipment, the hospital will provide a full range of quality clinical services with more than 35 specialties and subspecialties.


As one of the preferred employers in the healthcare industry, we offer exciting job opportunities in a positive environment that puts people first.

Contact Centre Specialist / Telephone Operator

Responsibilities

  • Handle incoming enquiries via calls, chats and emails in a professional and polite manner
  • Ensure high level of customers’ satisfaction by providing prompt and courteous services and establishing friendly rapport with customers during conversation
  • Co-ordinate with internal departments to meet customers’ needs
  • Proactively familiar with new promotion and arrangement of the hospital and maintain the reliability of database to ensure accurate answers are provided to internal and external enquiry

Requirements

  • Minimum 1 year of relevant experience in call centre / healthcare preferred
  • Proficient in spoken English, Cantonese and Putonghua
  • Proficient in Chinese word processing, and possess knowledge of PC and software applications.
  • Pleasant personality, customer oriented and detail-minded
  • Strong communication, interpersonal and problem solving abilities
  • Ability to work cohesively as part of a team
  • With knowledge of medical terminology will be an advantage
  • May be worked in shift

*Gleneagles always prioritizes staff’s well-being and work-life balance. Join us now to enjoy our enhanced leave package with Family Care Leave, Birthday Leave, etc! We also offers Voluntary Provident Fund Scheme - employer's contributions including MPF equal to 8% of employee's basic salary, with no cap. Join us and let us be your long-term partner through your journey of career development!

Summary
Industry:
Hospital 
Job Category / Function:
Customer Service (Customer Service)
Job Position Level:
General 
Employment Term:
Full Time / Permanent 
Min. Edu. Level Req:
F.5 / HKCEE 
Minimum QF Level attained:
-- 
Total Working Exp:
1 or above 
Salary(HKD):
-- (Monthly)
Location:
Southern District / Wong Chuk Hang
Benefits:
--
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Keywords: GHK,Gleneagles,Hospital,港怡醫院,Operator
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