Job Responsibilities:

• Proactively collect requirements from Service Providers and System Integrators, and analyze market trends in merchant solutions to provide suggestions for product enhancements to the TEC teams.
• Provide post-sale support to business units, ensuring solutions meet business needs and requirements.
• Oversee system integration and type approval tests with partners, ensuring end-to-end completion within agreed timelines.
• Resolve issues encountered by system integrators during integration by coordinating with technical teams.
• Develop detection mechanisms and conduct systematic data analysis to identify and address reader operational issues, system integration issues, or merchant frontline issues early. Escalate issues to management as per departmental guidelines.
• Prepare training documents for Service Providers, including Operating Rules and training materials.
• Liaise with merchants and partners to resolve cardholder transaction disputes.
• Handle and resolve merchant complaints within defined service levels.
• Ensure merchant reader configurations and operating files are up-to-date.
• Prepare regular work progress reports.
• Provide on-call support to internal partners and external merchants during non-office hours.

Requirements:

• Bachelor degree holders in Information, Computer Engineering or related disciplines
• Minimum 7 years work experience in Information Technology/Merchant Service Support; in which at least 2 years in supervisory level
• Solid experience in merchant services, account support service, project management and quality assurance process
• Good communication, people management and project management skills
• Good knowledge in payment system for transportation, retail and self-service industries 
• Self-motivated, eager to learn and committed to self-development
• Proficient in spoken and written English and Chinese

We offer successful candidate an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by clicking "Apply"

Visit our web site: http://www.octopus.com.hk/

The personal data collected will be used for recruitment purposes only. If you are not contacted by us within six weeks, you may consider your application unsuccessful. Personal data with an unsuccessful applicant will be destroyed 12 months after rejection of the application. During this retention period, you have the right to request for correction or destruction of your personal data at any time. Any request for the correction or destruction of personal data should be addressed in writing to our Human Resources & Administration Department.

Octopus is an equal opportunity employer and all employment decisions and Human Resources policies are administered; especially those relating to recruitment & selection, compensation & benefits, promotion & transfer, training & development and termination & redundancy; without discrimination on the basis of age, race, colour, religion, sex, national origin, marital status, pregnancy, physical and mental disability and family status but on genuine occupational qualification, job performance, employees’ ability and internal/ external relativities.