About Great Entertainment Group
Great Entertainment Group is a renowned event organiser and producer dedicated to creating unforgettable experiences that bring brands and communities together through entertainment. With a focus on delivering exceptional events that offer high-value marketing prospects for our partners, we strive to Engage, Entertain, and Inspire our audiences.

Our diverse portfolio includes iconic attractions such as the Hong Kong Observation Wheel, AIA Vitality Park, AIA Vitality Hub, AIA Carnival, The World Circus, The Grounds, Cirque du Soleil, and more, reaching nearly 20 million consumers through over 200 events.

Duties and Responsibilities:

-          Oversee and supervise the daily operations of Customer Experience Team

-          Address customer inquiries, concerns and complaints

-          Train and lead Customer Experience new onboarding team members

-          Lead staff members to provide exceptional customer service that exceeds their expectations

-          Administer staff roster and attendance

-          Perform other duties assigned by superiors

Requirements:

-          Diploma holder or above

-          Minimum 2 year of customer service or attraction operations experience

-          Experience in handling customer enquiries and complaints

-          Self-motivated, responsible, strong communication skills and well organized

-          Fluent in spoken Cantonese, English and Putonghua

-          Shift duty is required