Ricoh is a leading provider of digital services and innovative solutions to support our customers’ digital transformation and business process optimization. To cope with our business expansion, we are looking a team of talent joining our Ricoh Family.

About Your Role:

• Register customer feedback from different channels and prepare customer sentiment reports for management on regular basis. 

• Follow up on customer voices and complaints to provide resolutions to customers in a timely manner. 

• Communicate to selected customers about our services and collect requirements through telephone surveys or face to face meetings.

• Conduct customer satisfaction surveys and provide analysis reports on the area for improvements

• Handle customer’s inquiries and support to follow up with internal departments for handling their requests

Does it sound like you?

• Excellent customer-service manner, communication, and problem-solving skills

• Fluency in Cantonese, English and good command of Putonghua

• Good writing skills in Chinese and English is also required

• Proficient skills in O365, media production software and Power BI is a plus

• Willingness to learn with positive mindset

• Degree holder and fresh graduate with some customer service experience is welcome

Great People. Great Benefits:

•   Progressive career advancement opportunities

•   Continuous learning & development academy

•   Wellness program

•   Work-life coaching program

•   Volunteer Work recognition

We offer 5-day work, attractive remuneration and benefits package to the right candidate.

Interested parties please forward your full resume (in Microsoft Word or PDF format) with current and expect salary to Ricoh Hong Kong Limited, by clicking "Quick Apply".

Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.