Recruit Ref: L0597149318
Posting Date: 2025-04-29
Hong Kong Arts Centre
Assistant Manager – Venue Operation
  • Responsible for day-to-day venue and event related services including venue booking enquiry, venue hire packages and offers, contract management and payment follow-up, site visits, client liaison, insurance and safety arrangement etc.
  • Work closely with senior manager in formulating the operational strategies/workflow to ensure the efficiency and productivity. Assist in enhancing the service excellence including but not limited to develop a customer experience strategy, re-design the process etc.
  • Assist to manage the revenue source and proactively reach out to different organisations or parties for pursuing new opportunities and partnership with the purpose of achieving the revenue target and occupancy rate.
  • Arrange and follow-up the rental of venue equipment and furniture.
  • Participate in formulating and automate the venue operations’ processes.
  • Coordinate with technical team for pre-event meetings. Oversee the on-day event, monitor and direct in-house and/or casual labour to address ad hoc issues/complaints and escalate to senior management when and as required.
  • Conduct post-event survey and recommend improvements for strengthening the service levels.
  • Prepare operational report and management analysis report periodically.
Summary
Industry:
Education / Training 
Job Category / Function:
Sales (Account Servicing)
Job Position Level:
Middle 
Employment Term:
Full Time 
Min. Edu. Level Req:
-- 
Minimum QF Level attained:
-- 
Total Working Exp:
-- 
Salary(HKD):
--
Location:
Eastern District / Chai Wan
Benefits:
--
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