How We support the Whole You: 

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.

Benefits to eligible employees, include:

• Medical benefit plan includes clinical, hospital & surgical, dental, and optical benefits

• Family medical plan that covers spouse and children

• Disability and life insurance

• Additional leave includes marriage leave, adoption leave, examination leave and study leave

• Staff referral bonus

Location: on-site

What this job involves

To deliver the contractual obligation of the contract with a focus on bringing value to the contract of key assigned accounts. To achieve the financial and KPIs goals establish in the contracts with the Client. Focus on bringing holistic approach in Real Estate management that includes the Facilities, upgrading & retrofitting of the properties, assist the client areas to optimize the occupied space and support client to achieve their Corporate/Company goals.

Accountable to work out a strategy for Client retention and organic growth. Ensuring JLL framework is complied that includes overall Safety, building maintenance and legislation compliance. Meet frequently with Client real estate leaders to highlight results and present solutions to position JLL for growth opportunities.

DUTIES AND RESPONSIBILITIES

The position requires the lead to develop the short and long-term strategies for the account and alignment with the Country Account Executive strategy

Develops a Account Plan for their Accounts and meets all key performance indicators as set out in the management contract.  

Procurement and Vendor Management

• Evaluate the vendor procurement and management practices of the various Accounts and ensure renegotiation and tendering, (including tender documentation; evaluation of tenders and preparation of contracts) are in compliance to Client or JLL procurement guidelines.

• Benchmark services across similar properties within the country.

• Co-ordinate and monitor the contractor management program

• Ensure only JLL/Client approved vendors are providing service on site, and their performance is monitored. Ensure the vendor performance is shared with the respective vendor. 

​Facilities Operations

• Ensure every Account Manager & Site Lead has a good understanding of the contract.

• Ensure all staff has been trained/inducted on their job with clear understanding of their SOPs.

• Implement and maintain updated building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.

• Ensure a strong Health and safety program aligned to client and JLL standards are maintained at all times on the account.

• Soft Service standards and kept to the agreed level

• Client-related service as mention in the contract agreement must be complied.

• Identify new value initiatives that will assist the client to achieve their corporate goals.

• Ensure consistency the JLL/Client policies & procedures are complied. The Site staff are updated of JLL & Client’s technology platforms as well as the policies.

• Accountable to Implement and comply with all internal management systems to high standards of quality assurance.

• Ensure all Critical Environment (CEM) space is identified and agreed with the client. Ensure the CEM standards are in fully compliance.

• Responsible to implement a comprehensive energy management program.

• Ensures that compliance of all regulatory local laws and guidelines are met as they relate to the operation of the building’s infrastructure: strong understanding, commitment, and proven implementation experience in a regulatory environment, safety, and health safety programs and processes.

• Ensure all Financial Management requirements are completed in a timely and accurate manner. Develop and ensure compliance with all Capex & Opex budget for every account and the budget is timely shared with the client.

Risk Management & Health and Safety

• Assist in the implementation of a Facilities/Property risk management program which identifies major property risks including occupational EHS, operational services, and procurement, legal and financial.

• Ensure critical facilities risk assessment are regularly reviewed,  and mitigation plans are updated, and the staff are trained.

Project Management

• Experience Project management and tools

• Must be able to take client through design development requirements, and manage their requirements & expectations.

• Experience in managing projects budgets & variations

Customer Service / Client Relationships

• Ensure service response time are establish on all accounts. Analyse client service request trends and provide suggestions for improvement.

• Ensure feedback from client sessions is documented and actioned to the satisfaction of the end user.

• Pro-actively develop and manage client/business unit relationships ensuring that the expected service levels are achieved across the region.

Interested?  An ideal candidate would need to have the following qualifications

Desired experience and technical skills

Required

• Bachelor qualifications in property, building or facilities management required

• 10 years+ relevant working experience in a large scale site will be an advantage

• Excellent people skills and ability to interact with a wide range of client staff and demands

• Knowledge of occupational safety requirements in Hong Kong

• Interpersonal skills with a strong client focus

• Team Leader with line management skills and the ability to delegate

• Technical comprehension and experience with performance based service contracts and vendor management

• Strong budget management and financial analysis skills

• Excellent written and oral communication skills with strong analytical skills 

If this job description resonates with you, we encourage you to apply even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.