JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves
People Management
Provide leadership to FM teams in the Area
Develop and sustain a high-quality well-motivated team.
Ensure high staff morale, trust and work ethics
Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
Mentor and enable Training & Development of team members
Promote Initiative/Idea sharing across the sites in the Area and create opportunities for wider collaboration in the account and company.
Client/Stakeholder Management
Contracts Management
Ensure that all Regional/Area contracts are implemented with excellence at sites and performance managed working closely with respective Regional/Local Sourcing team
Work with Regional and Global Purchasing to implement Regional/Global sourcing strategies
Site Operations Management
Deliver services as defined in the relevant Schedules of the Master Agreement ensuring the implementation and compliance with Best Practice procedures
Ensure critical & key performance measurements & achieve targets
Ensure that Account Management is informed immediately of any Critical Performance incidents on site/s and support in performing the follow-up actions and communications.
Ensure Completion of all required audits and achieve targets in the Area.
Standardize Operating Procedures and ensure compliance with Client’s policies and procedures, including all government regulations in the Area
Demonstrate comprehensive understanding of the entire portfolio across multiple sites.
Effectively manage and adapt to regional changes and complexities.
Consider long-term implications of regional changes and their impact on operations.
Health & Safety Management
Finance Management
Ensure that all sites meet all financial targets and control requirements
Provide oversight to all sites ensuring standard monthly/quarterly/annual reporting and management reports are completed as required
Interested? An ideal candidate would need to have the following qualifications
Desired experience and technical skills
Required
Degree or Diploma in Business Administration/ Hospitality/ Facilities or equivalent qualification
Minimum of 5 years’ experience in Finance, Hospitality, Property Management or Facilities Management.
Proven ability to manage and oversee multiple sites effectively.
Demonstrated flexibility and proactivity in approach to work.
LEADERSHIP
Represent JLL by behaving consistently with cultural and company requirements.
Provide services to client in keeping with client’s cultural and company requirements.
Work unsupervised & manage the work of others.
Assist & mentor colleagues.
PERSONAL EFFECTIVENESS
Define the team’s delivery objectives with reference to the Master Agreement & requirements of the client and site.
Provide regular feedback on the overall performance of the delivery team to both JLL Account Management & the client representatives.
Works towards individual as well as team targets, monitor and manages individual performance.
Ability to adapt quickly to changing regional dynamics and complexities.
Proactively identify and implement improvements across multiple sites.
DECISION MAKING
Demonstrate a pro-active approach to issues.
Be able to make difficult decisions and resolve problems.
Recognise escalation issues & action accordingly
Actively search-out opportunities to achieve better or best results and increase the service delivery provided by JLL
Demonstrate ability to make strategic decisions considering both short-term needs and long-term implications for the entire portfolio.
RELATIONSHIP BUILDING
Promote open, constructive and collaborative relations with superiors, subordinates, peers and clients.
Build and maintain strong relationships with stakeholders across multiple sites and regions.
COMMUNICATION
Listens effectively and communicate through actions and example.
Encourage clear, strong written and oral communication skills within the team
Ensure regular communication and suitable escalation of both issues and successes.
Location:
On-site –Hong Kong, SAR, China
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!