About the Role

We’re looking for a technically skilled and user-focused Application Support Analyst to join the digital team at Kai Tak Sports Park (KTSP) —Hong Kong’s largest and most iconic sports and entertainment venue.

This is not a typical back-office IT support role. You will work on mission-critical systems supporting ticketing, mobile applications, and the Venue Booking System (VBS), ensuring seamless experiences for both users and event operators. You’ll be involved in both day-to-day support and real-time event operations, collaborating with vendors and business teams to keep everything running smoothly.

🎯 Key Responsibilities

• Provide technical and application support for KTSP’s core systems, including:

  • Ticketing platforms

  • Mobile/web applications

  • API Management Platform

  • Venue Booking System (VBS) for facility reservations and sports programme enrolments

• Perform incident diagnosis and troubleshooting and work with vendors to resolve issues efficiently.

• Monitor system performance and logs, especially during high-volume periods and events.

• Assist in change management, testing, and release coordination for application updates and patches.

• Engage with internal users and frontline staff to gather feedback and understand workflow needs.

• Help identify improvement areas in applications and user experience.

• Maintain clear, accurate documentation, user manuals, and support procedures.

• Support live events or peak operations as part of an event duty roster, ensuring smooth digital operations.

✅ Requirements

• Degree in Information Technology or a related discipline.

• Minimum 3 years of experience in application support, IT operations, or technical helpdesk.

• Hands-on experience supporting web or mobile platforms, ideally customer-facing.

• Knowledge of:

  • Windows OS, networking basics

  • Web technologies (HTML, JSON, APIs)

  • Databases (e.g. SQL, MySQL) and application logs

• Strong problem-solving skills and ability to remain calm under pressure.

• Excellent communication skills in both English and Chinese (spoken and written).

• Self-motivated with a service-oriented mindset and a willingness to learn.

• Ability to work independently and in a fast-paced, event-driven environment.

⭐ Nice to Have

• Experience with event tech, ticketing systems, or SaaS platforms.

• Exposure to systems like VBS (Venue Booking Systems), CRM tools, or POS.

• Knowledge of ITSM tools (e.g. Jira, ServiceNow) or log monitoring systems.

• Familiarity with Agile or DevOps practices.

🌟 Why Join Us?

At Kai Tak Sports Park, you won’t just be supporting routine systems—you’ll be part of a world-class venue that brings sports, concerts, and community events to life.

What makes this opportunity unique:

• 🎤 Excitement & Impact
  Be part of the digital backbone supporting major live events, professional sports matches, and public programmes.

• ⚙️ Diverse Tech Exposure
  Work with multiple systems: mobile apps, ticketing, VBS, integrations, and real-time dashboards.

• 💬 Collaborative Culture
  Join a dynamic team that values your ideas, initiative, and collaboration across departments.

• 🧗 Growth & Learning
  Get hands-on experience with modern tech stacks and system integration challenges.

• 🎫 Perks
  Occasional access to venue events, modern working environment, and staff recreation options.