The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.

You will be responsible for:

• the overall operations of the performing arts venue, ensuring that all events and activities run smoothly and efficiently

• being accountable as the venue manager of performing arts venue

• leading a pool of duty managers to take care the day-to-day operation

• overseeing the entire customer service and frontline operation team, including hiring, training and performance evaluations to provide quality service to audiences, hirers and visitors

• developing and managing the operational budget and monitoring expenses

• preparing the business plans, operation plans, operation guidelines and procedures

• supervising front-of-house operations for both indoor and outdoor shows and events

• meeting with hirers and internal teams and providing sound recommendations in the benefits for both the Authority and the hirers for front-of-house operations of shows and events

• coordinating with hirers and internal teams to ensure all logistical needs are met for performances and events

• building the relationship with venue hirers, event organizers and operation partners

• monitoring the service and operation of security, cleaning and guest service of the venue to ensure the upkeep and maintenance of the venue

• ensuring the venues and events meet safety and regulatory standards including licensing

• being the main contact for the venue emergency situations

• making recommendations on operational requirements and front-of-house venue design

• enhancing the operation guidelines including emergency handling procedure

• handling projects and tasks as assigned by supervisor

You should:

• possess a recognized university degree in performing arts, hospitality, tourism or equivalent

• have 8 years of relevant experience in venue operations in performing arts venues, hospitality and/or tourism sectors, of which at least 4 years in a managerial position

• have good knowledge of front-of-house operation and event operations

• have experience in operation and development of performing arts venues

• be service-oriented with professional customer service skills and positive service attitude

• possess a track record of developing quality customer service

• possess good analytical skills

• be proficient in written and spoken Cantonese, Putonghua and English

• be able to work in both outdoor and indoor environment

• be required to work on shift (5-day work week) according to the duty roster assigned including weekends and public holidays

• candidates with less experience will be considered as Assistant Manager, Venue Operations (Performing Arts)

For interested parties, please submit your application with detailed CV on or before following date. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled.

01-07-2025

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful. All related information will be kept up to 24 months and all personal data will be destroyed afterwards. For more information, please visit https://www.westk.hk or contact: Kate Sin /+852 22000160