Recruit Ref: L0600801381
Posting Date: 2026-03-16
CL Technical Services Limited
CL Technical Services Limited

CL Technical Services Limited was established in 1994 and started providing IT contract staff services to our clients since 1998. As a trusted recruitment agency in Hong Kong, we specialize in the provision of one-stop recruitment & secondment services to some major corporations. Building on our years of experiences in recruiting IT talents, we provide candidates to different governmental departments and bureaus across different job categories. Approach us to find a right job!
CS Assistant ($20-25K, IT industry)

Duties:

  • Handle and follow up customers’ enquiries and issues in a professional and timely manner to achieve service reports
  • Develop and maintain up-to-date Service Delivery Framework including Customer Profile, Service Strategy and Service Improvement Plan for improving the overall service quality and customer’s operational efficiency
  • Formulate, in conjunction with the customer, the key service quality indicators in formal SLA
  • Establish effective working relationship with internal teams on service delivery management for customers

Requirements:

  • Higher diploma or above
  • 2 – 3 years of working experience in customer-facing
  • Solid experience in B2B customer service and operation management is preferable
  • With IT background is preferrable
  • Good interpersonal, communication and planning skills
  • Good PC skills, familiar with Excel and Powerpoint is a definite advantage
  • Good command of both spoken and written English & Chinese

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to applyjob@clts.com

 

For more job opportunity, please visit our website: www.clts.com

 

The personal information is collected strictly for recruitment purpose only.

Summary
Industry:
Information Technology 
Job Position Level:
General 
Employment Term:
Full Time / Permanent 
Min. Edu. Level Req:
Associate Degree / Higher Diploma 
Minimum QF Level attained:
-- 
Total Working Exp:
2-3 
Salary(HKD):
-- (Monthly)
Location:
Kwun Tong District / Kowloon Bay
Benefits:
  • 5-Day Work
  • Medical Insurance
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