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Recruit Ref: L0600801866
Posting Date: 2026-06-08
CL Technical Services Limited
CL Technical Services Limited

CL Technical Services Limited was established in 1994 and started providing IT contract staff services to our clients since 1998. As a trusted recruitment agency in Hong Kong, we specialize in the provision of one-stop recruitment & secondment services to some major corporations. Building on our years of experiences in recruiting IT talents, we provide candidates to different governmental departments and bureaus across different job categories. Approach us to find a right job!
Service Desk Supervisor ($25K - $28K)

Responsibilities:

  • Supervise the IT Service Desk staffs, providing guidance and support to ensure smooth functioning of the team.
  • Oversee and prioritize daily IT Service Desk operational tasks, ensuring timely resolution of issues and efficient service delivery to end-users.
  • Manage and administer the ServiceDesk ticketing system (e.g. ServiceNow) function, ensuring that requests and incidents are logged, escalated, tracked, and resolved within agreed and SLAs.
  • Monitor IT system performance and metrics, identifying affected areas and take appropriate escalation timely.
  • Collaborate with cross-functional teams to implement IT projects and initiatives, ensuring successful delivery within scope, timeline, and budget.
  • Develop, improve and maintain standard operation procedures and documentation are being followed.
  • Conduct regular IT management meeting and prepare management report for customer meeting.

Requirements

  • Degree Holder or higher diploma in Computer Science or related disciplines.
  • Minimum of 7 years relevant experience in Service Desk support
  • Experience with IT service management (ITSM) frameworks and familiarity with service desk ticketing systems (e.g. ServiceNow) is required.
  • Passed ITIL v3/v4 Foundation examination.
  • Knowledge of ITIL-based service management processes including incident, problem and change management and ISO20000 best practices is preferable.
  • Effective communication and interpersonal skills, with the ability to interact with technical and non-technical stakeholders at all levels of the organization.
  • Strong IT project management skill.
  • Proficiency in spoken and written English and Chinese.

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to ita@clts.com

 

For more job opportunity, please visit our website: www.clts.com

 

The personal information is collected strictly for recruitment purpose only.

Summary
Industry:
Information Technology 
Job Category / Function:
IT (Hardware)
Job Position Level:
General 
Employment Term:
Full Time 
Min. Edu. Level Req:
Associate Degree / Higher Diploma 
Minimum QF Level attained:
-- 
Total Working Exp:
7 or above 
Salary(HKD):
$25,000 - $28,000 (Monthly)
Benefits:
  • Medical Insurance
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