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Recruit Ref: L060080842
Posting Date: 2025-12-12
CL Technical Services Limited
CL Technical Services Limited

CL Technical Services Limited was established in 1994 and started providing IT contract staff services to our clients since 1998. As a trusted recruitment agency in Hong Kong, we specialize in the provision of one-stop recruitment & secondment services to some major corporations. Building on our years of experiences in recruiting IT talents, we provide candidates to different governmental departments and bureaus across different job categories. Approach us to find a right job!
Deskside Support Team Lead (Kowloon Bay, 5 days work)

Job Duties:

  • Provide desktop on-site support services for the VIP service area according to the specified service level requirements;
  • Provides deskside support services covering PCs, printers, corporate phones, software, VC settings and VIP user support.
  • Establish support agreements with the supplier list to provide product-level technical advice and solutions related to the service;
  • Provide recommended preventive measures to minimize or avoid potential problems;
  • Restore desktop services based on the standard image provided by customer;
  • For terminals with non-standard images, only terminal hardware support services are provided, otherwise they are handled as service requests;
  • Provide document sorting and maintenance services, and the documents include but are not limited to new software versions or PC upgrades, emergency incidents and root cause analysis reports. Recommendations;
  • Provide professional support for VIP users to ensure timely problem resolution;

Job Requirement:

  • Education / Qualification: F.5/DSE or above, U-grad is highly preferrable.
  • ITIL 4 Foundation Certification.
  • Skills / Knowledge: Good spoken English, Cantonese and Putonghua.
  • Good Mandarin communication skills are particularly required.
  • Working Experience: Minimum 5 years of relevant experience, and at least 2 years in leader role.

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to ita@clts.com

 

For more job opportunity, please visit our website: www.clts.com

 

The personal information is collected strictly for recruitment purpose only.

Summary
Industry:
Information Technology 
Job Category / Function:
IT (Systems / Technical Support)
Job Position Level:
General 
Employment Term:
Full Time / Permanent 
Min. Edu. Level Req:
F.5 / HKCEE 
Minimum QF Level attained:
-- 
Total Working Exp:
2 or above 
Salary(HKD):
--
Location:
Kwun Tong District / Kowloon Bay
Benefits:
  • 5-Day Work
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Keywords: CLTS
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