Responsibilities:

• Gather and analyze business requirements from customers during the onboarding process, translating into functional specifications for our HCM product.
• Conduct gap analysis between customer needs and standard product features, proposing workable solutions or customizations where appropriate.
• Perform basic system configuration and setup for customer instances, including user roles, workflows, payroll settings, and compliance parameters relevant to Hong Kong regulations (e.g., MPF, tax reporting).
• Coordinate and support User Acceptance Testing (UAT), including preparing test scripts, facilitating customer testing sessions, identifying issues, and documenting results.
• Report UAT defects and issues to the internal technical/development team, providing clear descriptions, screenshots, and reproduction steps.
• Track and monitor the status of reported issues through to resolution, updating customers on progress and timelines.
• Arrange and coordinate patch deployments and updates to customer environments, ensuring minimal disruption and successful rollout.
• Provide post-go-live support, including user training, troubleshooting basic issues, and handover to ongoing support teams.
• Maintain comprehensive project documentation, including requirements documents, configuration guides, and issue logs.
• Collaborate with cross-functional teams (sales, product, development, and support) to ensure timely and high-quality project delivery.

Requirements:

• Bachelor's degree in Business Administration, Information Technology, Human Resources, or a related discipline.
• Preferably 2-5 years of experience as a Business Analyst, in software implementation, SaaS products, or HR/HCM systems.
• Solid understanding of HR processes, including payroll, employee onboarding, performance management, and Hong Kong statutory requirements (e.g., Employment Ordinance, MPF).
• Hands-on experience with system configuration, requirements gathering, UAT coordination, and issue tracking tools (e.g., JIRA, ZenTao).
• Strong analytical and problem-solving skills, with the ability to manage multiple customer projects simultaneously.
• Good command in written and spoken Cantonese, Mandarin and English
• Familiarity with project management methodologies (e.g., Agile, Waterfall) is an advantage.
• Proactive, customer-focused mindset with a commitment to delivering high-quality results.
• Fresh graduate is welcomed, less experience will consider as HRMS Consultant