Responsibilities:

• Provide post-sales account premium services for major corporate customers

• Act as focal contact point of assigned customers for all service issues, including incident & urgent maintenance management

• Coordinate with internal functional units and monitor end to end process to ensure that service level agreement is met

• Plan and executive regular service reviews with customers and internal stakeholders for service improvement

• Understand needs of customers and deliver proactive caring to improve customer satisfaction

• Handle minor projects as assigned by supervisor

Requirements: 
 

• Higher Diploma in Business Administration or the equivalent / above

• With at least 5 years of experience in customer service industry. Experience in IT solution post-sales activities is an advantage.

• Responsible, Customer-oriented, good team player, attentive to details

• Good command of written and spoken English & Chinese