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Recruit Ref: L06033941
Posting Date: 2026-05-29
Virtus Medical Group Limited
Virtus Medical Group Limited

Website: https://virtusmedical.com/

Established in 2018, Virtus Medical Group is a premier healthcare services and medical innovation platform headquartered in Hong Kong, developing an evidence-based, patient-first and caring culture. Backed by leading global institutional investors, we provide specialist care, integrated primary care, allied health, and strive to translate advanced medical technologies and AI.We have over 100 doctors providing medical services to individuals, educational institutions and corporations.

Bringing together doctors of different specialties and allied health professionals of different disciplines, Virtus offers a broad array of healthcare and medical services that encompass different stages of the health cycle, from wellness and prevention, diagnosis, treatment, to rehabilitation.
CS Officer (Call Centre - Insurance)

Responsibilities:

  • Mainly responsible for insurance enquiry - general enquiry, policy eligibility, case status and etc by all channel such as phone, email and etc.
  • Assist in network provider and panel medical services support
  • Follow up and liaise with relevant parties
  • Appointment bookings, patient registration and general administration work
  • Provide quality customer services to our customers & corporate clients

Requirements:

  • Diploma or above
  • Experience at customer services/ insurance/ medical industry with 2 years or above
  • Experience in handling of medical pre-approval is an advantage
  • Excellent customer services skill experience; self-motivated and good team player
  • Be proactive and able to work independently
  • Good command of written and spoken English/ Mandarin
  • Working Location: Sheung Wan

To find out more about our company, please visit our website: www.virtuscare.com

We offer competitive remuneration package and attractive terms to the right candidate. Interested parties please send full resume with expected salary & available date to HR Department by clicking "Apply".

All information provided by applicants will be treated in strict confidence and used for recruitment purpose only. All personal data of unsuccessful applicants will be retained for 6 months for future recruitment purpose and will then be destroyed.

Summary
Industry:
Health Care 
Job Position Level:
General 
Employment Term:
Full Time / Part Time / Temporary / Contract / Freelance 
Min. Edu. Level Req:
Diploma 
Minimum QF Level attained:
-- 
Total Working Exp:
2 or above 
Salary(HKD):
-- (Monthly)
Location:
Central & Western District / Sheung Wan
Benefits:
--
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