Engineering Support

Hong Kong

Role Summary

The ideal candidate will be responsible for providing administrative support to our security operation team in the control room to ensure our services are delivered to clients in a smooth, timely and quality manner.

Job Duties:

• Provide customer service to our key clients by responding to their enquiries in a timely and quality way
• Work closely with security operation team on ad-hoc work arrangement and assign technicians to attend emergency service call
• Handle general office duties including data maintenance, photocopying, enquiry handling as well as job order record keeping
• Perform other ad-hoc assignments as required
• Work Pattern: 6-day work week (Mon-Sat), work on shift basis (8.5 hours per shift), Day: 0730-1600 / Evening: 1500-2330. Shift allowance provided
• Work location: Kwun Tong Control Room

Job Requirements:

• HKCEE/DSE holder or above
• Minimum 3 years of clerical support experience, experience in Customer Services / Call Centre is highly advantageous
• Detail-minded, willing to take up responsibility with good coordination and communication skills
• Good Command of both English and Chinese
• Proficient in MS Office including Words, Excel and Chinese Word Processing
• Immediate availability is highly preferable