The Peninsula Hong Kong 

The Peninsula Hong Kong, HSH’s flagship hotel, opened in 1928 and is affectionately known by its nickname, "The Pen". Located in Tsim Sha Tsui with stunning harbour views, it blends classical grandeur, timeless elegance and modern in-room technology. The hotel features 300 guestrooms and suites, award-winning restaurants and bars, a spectacular spa, and a luxury retail arcade.

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We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

• 17 paid statutory holidays
• Exceptional market leading benefits
• Option of MPF or ORSO retirement scheme

Key Accountabilities:

• Ensures that all the front office departments are managed efficiently according to the established Hotel Policies & Procedures and the Peninsula Service Principles
• Collaborates with relevant departments to ensure all guests’ requirements are met 
• Handles guest comments effectively with protection of both the guest and the hotel’s interest
• Ensures the highest degree of guest satisfaction which is well reflected in Forbes,  LQA and The Peninsula Standard

General Requirements:

• Minimum 5 years' working  experience in the hospitality industry with at least 1 year at supervisory/management level
• Excellent communication skills with fluent spoken English and Chinese
• Superior guest resolution and problem solving abilities are required
• Hands-on experience with MS Office and Opera