JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Community engagement: You will base yourself within the client's building(s) and be recognised as the “go-to” person for anything work related. The role is defined by working to the following key principals:

• Deliver an exceptional customer experience to our client's colleagues.  Create a welcoming, first-class atmosphere for client's colleagues and their visitors. 

• Support the App (MyDay App), by updating the latest information for a digitalized customer experience with content management and system uploading.

• Take ownership of digitalized services that support client's colleagues within the workplace. Maintain the space at a high standard. Support WayFinding and Content Screen management for collaboration and common area across scattered business partners and functions.

• Build relationships with key stakeholders & encourage interaction between colleagues. Drive and develop the community by organising engaging, popular events.

• Understand the needs of the business or businesses you support

• Create a culture of Community Well Being, supporting and guiding client's colleagues through the challenges & opportunities of the new workplace environment

Day to day operations:

• Welcome visitors, greet users, and build a professional and friendly rapport with client's colleagues of the OpenWork space

• Enhance the customer experience in the workplace with supporting the Future of Work (FOW) project for Business Units.

• Support daily operations, taking care of everything from small-scale maintenance to opening or closing the space, ownership of booking systems and work together with the FM Team on overall facilities management

• Create a collaborative environment amongst colleagues across the workplace promoting Future of Work behaviours and drive community engagement between colleagues

• Be the “go-to” person for responsible matters; answer questions and deliver effective solutions

• Get to know our client's colleagues, interests, understand the teams and what will make a difference in their day-to-day experience

• Be a promoter of Workplace technology (client MyDay App), encourage client's colleagues to use online reporting of faults/requests and engage with CS via the workplace app

• Oversee the behaviours and etiquettes in the workplace through ongoing monitoring, engagement, and communications with the various teams to ensure alignment to Future of Work principles

Content and events:

• Supporting the Customer Experience Academy to foster a more personal and enhanced level of service at every touch point.

• Support with Facilities Management Engagement Events – such as World FM Day, World Environment Day.

• Lead Office Experience Survey – encourage proactive pre/post communication, preparation and presentation of results / Action Plans.

• Develop and drive initiatives in line with the ethos of the Customer Experience strategy through Service, Experience and Community

• Create and develop posters and communication materials for events as required

• Create event collateral and promotion materials for events as required

• Engage with the online community and respond to comments and requests