RESPONSIBILITIES

• Represent the management in handling all guest inquiries, dealing with VIP guests, ensuring service excellence, and extensive involvement in the Hotel Guest Loyalty program;

• Act as coordinator and provide instructions to staff members at different departmental levels to ensure prompt and adequate service;

• Handle emergency cases in accordance with hotel groups policies and procedures, such as ensuring the safety and security of all hotel guests and staff members;

• Assist the Front Office Manager in the management of the front office operations and ensuring the smooth running of reception and the guest service counter

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REQUIREMENTS

• Diploma or above in Hotel / Hospitality Management or a related discipline

• Minimum of 5 years of guest service experience at the front desk at a supervisory level

• Able to work under pressure and take up ad hoc projects when necessary

• Excellent quality-oriented customer service skills

• Mature and independent with good leadership, customer-oriented and inter-personal skills

• Excellent communication skills and fluency in both oral and written English, Chinese and Mandarin

• Knowledge of the Opera is a must