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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves:
The Regional FM Lead plays a key role in driving FM operations, workplace experience, and service delivery consistency across the APAC portfolio. This position supports and manages all FM country leads and the MAC team to deliver seamless service delivery and to the required standards, creating an exceptional experience for building occupants. This senior role will support the provision of outstanding client service, with a focus on site operations, small works delivery, service contracts and procurement, H&S management, risk management, and regulatory compliance.
This role will also act as the single point of contact for the client team regarding the contractual delivery of FM workplace – including soft services, as well as experience initiatives
What your day-to-day will look like:
Transforming to the Workplace Team of the future
Drive overall standardisation and simplification of regional FM operating and governance framework to ensure simplification and accuracy of work methods, reliability of systems, applying technology solutions
Drive implementation of a property compliance platform, focused on essential safety compliance requirements, that provides real time status across the portfolio
Work in partnership with the FM country teams to provide data and review services using metrics to understand variances and opportunities to optimize
Drive Client specific initiatives such as technology innovation rollouts, benchmarking, best practices etc.
Champion the standardisation and simplification of workplace operations, governance frameworks, and work methods across APAC.
Provide technology‑enabled ideas and drive solutions to enhance accuracy, efficiency, and reporting capability.
Act as the regional owner for data quality, reporting platforms, and decision‑supporting information.
Lead implementation of property compliance platforms ensuring real‑time visibility of essential safety compliance.
Build and enhance analytics capability within the team (systems, reporting, insights).
Procurement and Vendor Management
Collaborate with client teams to develop a regional procurement strategy that optimizes service value, mitigates risks, and strengthens vendor partnerships.
Identify opportunities to improve procurement strategy, positively impacting service delivery and cost effectiveness through data‑driven insights and metrics.
Client and Stakeholder Management
Pro-actively develop and manage stakeholder relationships ensuring that expected service levels are achieved
Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
Deliver an exceptional quality of service to the Client, as reflected by Client feedback
Build and maintain strong relationships with stakeholders at all levels, ensuring expectations are met and service levels are exceeded.
Represent the FM function with professionalism and a hospitality‑driven approach.
Leadership, Staff Management and Team Participation
Actively encourage an environment that supports teamwork, co-operation, health & safety, wellbeing, performance excellence and personal success
Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors
Lead a proactive, agile, and multidisciplinary team supporting workplace and technical operations.
Promote a culture of collaboration, accountability, and service excellence.
Conduct regular performance assessments and implement training and development plans.
Manage FM team resourcing, succession planning, and vendor workforce capability.
Desired or preferred experience and technical skills
Required Skills and Experience
Minimum 10 years of FM management experience working with corporate clients, ideally within workplace, facilities, or real‑estate operations, hospitality industry within Asia Pacific, ideally in a regional capacity
Strong analytical, organizational, and administrative capabilities with proven problem‑solving experience in dynamic environments.
Strong background in customer service and experience services
Experience advising senior management and working with compliance, quality management, and workplace systems.
Proficient in Microsoft office suite and FM software and analytical systems
Bachelor’s degree in facilities management, business, building, or related discipline (preferred but not required).
Fluent verbal and written English communication skills with strong presentation abilities.
Excellent verbal and written communication skills as well as presentation skills
Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
Strong analytical, organization and administration skills, with a drive to utilizing and adopting technology
A strong level of understanding of facilities/workplace management processes and systems.
Practical working knowledge of up-to-date quality management processes.
Significant practical experience of problem-solving issues in a dynamic/diverse environment.
Experience of investigating discrepancies and reporting objectively.
Experience of managing change.
Client Focus & Relationship Management
Demonstrates proactive & professional approach to customer service and stakeholder engagement
Has a natural hospitality-orientated communications acumen
Enjoys driving workplace practices and workplace experience improvements
Ability to interact with a wide range of client stakeholders, including senior levels
Ability to manage conflict and balance between JLL and client and firm requirements
Has a customer / client first attitude
Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
Excellent planning & organizational skills to prioritize work and meet tight deadlines
Proven ability to manage multiple and complex operational matters