Reports to: Head of IT Solutions – Customer Travel and Lifestyle
Department: Information Technology (IMT)
This role sits within the Information Technology (IMT) Department under the Solution Centre, specifically in the Customer Travel and Lifestyle (CTL) Solution Centre, which is dedicated to delivering innovative, scalable, and secure technology solutions that enhance customer engagement and loyalty experiences across Cathay’s travel and lifestyle ecosystem. The team focuses on enabling seamless journeys, personalized offers, and integrated digital experiences that strengthen customer relationships and drive business growth.
As the Portfolio Solution Manager, you will oversee the full lifecycle of customer contact centre related applications—from strategic roadmap planning to implementation. You will partner with business stakeholders to address evolving needs in areas such as customer contact centre, partner integration, campaign management, and customer insights. Your leadership will ensure that our platforms remain competitive, user-centric, and aligned with Cathay’s digital and brand strategy.
Join us in leveraging technology to deliver exceptional travel and lifestyle experiences and fulfill our brand promise.
Key Responsibilities
Strategic Planning: Develop IT strategic planning and oversee application roadmaps to ensure alignment with business priorities and cost-effectiveness
Technology Optimization: Collaborate with architecture teams to leverage existing technologies and introduce new practices that enhance business value
Agile Practices: Promote DevSecOps, CI/CD, Scrum, and other methodologies to improve team efficiency and delivery quality
Data Governance: Work with business units to improve data flow and ensure compliance with regulatory and enterprise policies
Solution Delivery: Plan and drive end-to-end delivery of applications, ensuring timely, budget-conscious execution aligned with standards
Cross-Team Collaboration: Partner with senior stakeholders to understand requirements and formulate cost-effective, scalable solutions
Innovation Leadership: Drive adoption of emerging technologies to enhance employee experience and deliver competitive advantages
Vendor Management: Manage external service providers and vendors to ensure quality, timely, and cost-effective system development and support
Financial Oversight: Develop and manage application budgets, ensuring accountability and alignment with financial targets
Team Development: Coach and mentor IT team members, fostering best practices and building capabilities for future growth
Requirements
Minimum 12 years in IT, including 2 years in a managerial roles
Tertiary qualifications in a relevant field
Strong knowledge in managing customer contact centre related systems will be an advantage
Track record in leading a sizable team in IT best practices and solution delivery is a MUST
Proven ability to manage diverse teams across in-house, offshore, and external resources
Strong verbal and written skills with the ability to engage varied audiences and deliver presentations
Effective relationship-building and team collaboration capabilities
Strong problem-solving and decision-making skills using both logic and creativity
Ability to understand user behavior and deliver solutions that meet business needs
Solid background in business analysis, software development, and project management
Good understanding of current and emerging technology trends and capabilities
Application Deadline: 29 Feb 2026
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.