We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

• 17 paid statutory holidays

• Exceptional market leading benefits

• Option of MPF or ORSO retirement scheme

Responsibilities:

• Support the Director of Guest Relations in ensuring seamless operations and maintaining high service standards that align with VIP expectations.

• Review daily VIP lists and execute assigned tasks to enhance the guest experience for arriving VIPs.

• Manage VIP guest arrivals and departures by delivering prompt, courteous service to ensure a positive first and last impression.

• Coordinate pre-stay arrangements with operational departments to optimize guest satisfaction and address any specific requests.

• Deliver personalized service tailored to each guest's unique needs, ensuring a memorable and satisfying stay.

Requirements:

• Diploma or Degree Holder, preferable in Hotel Management

• At least three years of related management experience in the hotel industry, preferable in luxury hotel environment

• Excellent verbal and written English, Chinese and Mandarin, other foreign language is preferable

• Good knowledge in using Microsoft Office applications and knowledge in Shiji system and Alice Concierge system is preferable

About The Peninsula Hong Kong

The legendary ‘Grande Dame of the Far East’ first opened in 1928. Today, this magnificent hotel blends the grandeur and nostalgia of a bygone era with modern technology and convenience. Located in Hong Kong’s vibrant Tsim Sha Tsui district with stunning harbour views, The Peninsula Hong Kong is one of the world’s greatest hotels.

We foster a strong sense of team work, service and dedication that goes the extra mile. As a team member of The Peninsula Hong Kong, you will experience a harmonious professional environment where attractive remuneration, recognition and generous benefits form part of a caring culture. We also offer our employees a wide range of training and development programmes to provide opportunities for career progression.