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To cope with our business expansion and plans in the airport service sector, we are looking for high caliber to take up this new management position.

What you'll be doing:

• Oversee and manage airport passenger service operations during duty hours, ensuring smooth service delivery and compliance with company standards. 

• Act as the primary decision-maker for operational issues, escalations, and emergencies. 

• Monitor KPIs, service standards, and revenue targets; implement corrective actions and report deviations  

• Lead Supervisors and frontline teams, ensuring optimal staffing and resource allocation for 24/7 operations. 

• Conduct shift briefings, review handover reports, and ensure effective communication across shifts. 

• Coach and mentor team leaders to maintain high performance and service quality. 

• Handle escalated passenger queries and complaints promptly and professionally. 

• Drive initiatives to enhance customer satisfaction and create memorable experiences. 

• Prepare and review operational reports, including daily summaries, incident logs, and performance analysis. 

• Liaise with airlines, airport authorities, and service providers for operational coordination. 

• Enforce health and safety regulations, including PPE usage and cleaning protocols. 

• Identify operational gaps and lead initiatives to improve efficiency and service quality. 

• Support implementation of new technologies and systems for operational excellence 

About you:

• Diploma or degree (preferably in Hospitality or Aviation). 

• Minimum 6–8 years in Aviation, Hospitality, or related industry, with at least 3 years in a supervisory or managerial role  

• Strong leadership and decision-making capabilities

• Excellent communication, interpersonal, and problem-solving skills

• Ability to manage operations under pressure and handle multiple priorities

• Proficiency in English & Chinese  

• Shift duty is required