We are a professional blockchain and security solutions company and providing great exposure to the modern blockchain technologies. We are passionate about the latest technology (e.g. AI Chat) and keep learning and experiment with pioneer projects.

We provide competitive salary package with benefits including 5-day work week, group medical insurance, birthday/ marriage/ annual leave/ staff anniversary/ full-paid sick leave and other benefits to the right candidates.

We are now looking for Account Manager / Customer Success Manager to join us.

You will be responsible for:

• Developing and executing account strategies to nurture and expand relationships with existing clients;

• Serving as the primary point of contact for assigned accounts, building strong client relationships based on trust and exceptional service;

• Managing client onboarding and post-sales handover from Sales team ensuring all commitments and technical details are accurately documented and transitioned; 

• Understanding client needs, business objectives, and challenges to identify opportunities for upselling and cross-selling during service journey;

• Collaborating with internal teams, including sales, technical, and support, to ensure timely delivery against agreed scope and SLAs;

• Conducting regular account reviews and post-implementation follow ups to measure client satisfaction, identify areas for improvement, and drive revenue growth;

• Acting as escalation owner for client issue, drive resolution and communicate status to stakeholders promptly and effectively;

• Staying informed about industry trends and developments, proactively sharing insights and recommendations with clients to help them stay ahead of the curve;

• Preparing and delivering engaging presentations, proposals, and business reviews to clients;

• Maintaining accurate account documentations to ensure handover materials are complete for each new account;

• Supporting contract renewals and commercial negotiations relating to existing customers.

The ideal candidate will have:

• Bachelor’s degree in Business, IT or a related field;

• Proven work experience as an Account Manager, Customer Success or post-sales support role (SaaS/ IT preferred);

• Excellent communication and interpersonal skills, with the ability to establish rapport and build strong relationships;

• Strong business acumen with track record of achieving renewal/ upsell targets;

• Strong problem-solving and stakeholder management skills;

• Self-motivated and goal-oriented, with the ability to work independently and as part of a team;

• Fluent in English and Cantonese; Mandarin is a plus.

Interested parties please do not hesitate to send us your full resume with expected salary.

(Personal data collected would be used for recruitment purpose only)