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Recruit Ref: L0604216426
Posting Date: 2026-02-27
EC Healthcare
Guest Relations Officer

Job Responsibilities:

  • Be the Brand ambassador and strive to deliver memorable premium customer service to VIPs of different Brands under the Healthcare Group

  • Customer-centric in driving total customer satisfaction

  • Maintain and enhance rapport/ further build relationship with VIPs to promote loyalty

  • Ensure VIPs experience from booking (online and hotline) to post-service/ consultation is smooth

  • Follow SOP and work with centre/ shop prior to VIPs visits and ensure all aspects presented at top quality

  • Address VIPs enquiries and follow up on complaints in a professional and timely manner to resolve issues to the satisfaction of VIP and company

Job Requirements:

  • Form 5, Diploma or above in any discipline. 

  • At least 1 years’ experience in serving VIPs/ premium customers. aviation, fitness, hotel and beauty industry / retail sale for luxury brand preferable

  • Cheerful and passionate individual with outgoing personality

  • Attentive to details and service-oriented responsible team player with strong interpersonal and communication skills

  • Cabin crew or work experience with luxury/premium brands or hotel preferred

  • Good command of spoken English, Cantonese, and Mandarin

  • Proficiency in MS Office - Word, Excel, PowerPoint

  • Shift duty may be required

Candidates with less experience will be considered as Assistant Guest Relations Officer.

Summary
Industry:
Beauty Care 
Job Category / Function:
Catering (Chef / Cook)
Job Position Level:
General 
Employment Term:
Full Time 
Min. Edu. Level Req:
Diploma 
Minimum QF Level attained:
-- 
Total Working Exp:
-- 
Salary(HKD):
--
Location:
Eastern District / Quarry Bay
Benefits:
--
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