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Recruit Ref: L0604216895
Posting Date: 2026-03-04
Hong Kong SAR Oncology Centre Limited
Customer Service Manager - Banking
Responsibilities
  • Lead the hotline and chat teams to achieve outstanding quality and efficiency
  • Personally resolve complex/escalated customer issues
  • Analyse performance, spot bottlenecks, and roll out smarter processes
  • Gather and translate business pain points into clear, actionable system requirements for online service platforms.
  • Coach and develop team supervisors to hit (and exceed) targets
  • Oversee system training programs and ongoing support, ensuring teams are fully equipped to maximise new functionalities
  • Drive continuous iteration and optimisation of digital channels to boost user experience, efficiency, and cost-effectiveness.
Requirements
  • Bachelor's degree or above
  • 5+ years managing a customer service/call centre team of 50+ people in banking/financial services
  • Experienced in using customer service systems or digital tools
  • Proven project management, stakeholder influence, and resource-coordination skills
  • Proactive, fast learner, logical, clear communicator and team player
  • Fluent in spoken and written English, Mandarin, and Cantonese
Summary
Industry:
Medicine / Nursing 
Job Category / Function:
IT (Systems / Technical Support)
Job Position Level:
Senior 
Employment Term:
Full Time 
Min. Edu. Level Req:
Bachelor 
Minimum QF Level attained:
-- 
Total Working Exp:
-- 
Salary(HKD):
--
Location:
Hong Kong / Hong Kong
Benefits:
--
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