We are looking for Customer Service Offer to deliver quality service to our customers.

Job Description :

•       Handle and follow up customers’ enquiries and issues in a professional and timely manner to achieve service reports

•       Develop and maintain up-to-date Service Delivery Framework including Customer Profile, Service Strategy and Service Improvement Plan for improving the overall service quality and customer’s operational efficiency

•       Formulate, in conjunction with the customer, the key service quality indicators in formal SLA

•       Establish effective working relationship with internal teams on service delivery management for customers

Requirement : 

•       Higher diploma or above

•       1 year of working experience in customer service experience

•       Have some IT support/ customer service / helpdesk experience is preferable

•       Good interpersonal, communication and planning skills

•       Energetic and well-organized with strong analytical mindset

•       Good PC skills, familiar with Excel and Powerpoint is a definite advantage

•       Good command of both spoken and written English & Chinese