JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves

• Act as single point of contact for client floor

• Responsible and accountable for all service request

• Ensure service deliverables are met with SLA and KPI

• Work with all related parties on timely delivery of all services

• Be responsible for all clients within designated area

• When necessary raise risks to BIC for further investigation

• To undertake continuous floor inspections ensure cleanliness and maintenance is correct

• Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests.

• Continuous Improvement implementation

• Conduct data analysis report when necessary

Desired or preferred experience and technical skills

• 5 – 10 years’ experience - Hospitality / Events Management / Serviced Office 

• Must be customer focused and be proactive in establishing customer relationships

• Proven ability to function effectively as part of a team

• Proven ability to initiate and follow with improvement initiatives, create opportunities for efficiencies and process amendments

• Ability to stand for long periods of time

• Ability to effectively communicate and interact with all levels of stakeholders

Location: On-site –Hong Kong, SAR, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!