Job Highlights

Lead the performance of Teleasales Team

Handle customer enquiry and complain

Handle and respond customer via phone/E-mail/Apps

Provide support in administrative duties, prepare reports to management.

Strong people management skill to drive the Teleasales Team to achieve sales target (KPI).

Possess with team management experience

Salary: $30,000 – 32,000

Job Duties: 

Strong management skill to motivate and drive the Teleasales Team to achieve sales target / KPI.

Develop and Review promotion procedures and provide quality insights    

Create Service Report to Management                             

Handle complicated cases escalated from the team and solve complaints     

Sustain staff development and retention by motivating, coaching, and developing the staff to achieve the individual, team and department objectives

Work closely with Department Head for change projects including feasibility study, user requirement definition, UAT, staffing and training arrangement, etc.

Requirements:

Form 7 or above with strong team leader experience, or. High Diploma / Degree Holder with team management experience, banking or call center experience is preferred.

Able to work under pressure and independently

Excellent command of written and spoken English and Cantonese. Proficiency in Mandarin is required

Highly PC literate in Microsoft Word, Excel, Powerpoint, etc

Strong Anylsis skill is preferred.