【Responsibilities】

• Oversee all nursing services and clinical operations within the Outpatient Department to ensure a benchmark of service excellence.
• Supervise and monitor nursing staff, providing hands-on coaching to ensure the delivery of high-quality, safe and evidence-based patient care.
• Plan and organize daily workflows, demonstrating the ability to juggle multiple tasks and ensure seamless department operations.
• Act as a key liaison to facilitate holistic care in seamless collaboration with medical and allied health professionals.
• Contribute to the formulation and implementation of hospital-wide policies and standard operating procedures.
• Drive the implementation of KPIs and service improvement projects, consistently monitoring effectiveness and clinical outcomes.
• Manage and provide high-level support for complaints, clinical risks and incidents with a calm and decisive approach.
• Partner with internal and external departments to enhance patient service management and operational fluidity.
• Promote and monitor safety protocols to ensure an optimal health environment for both patients and healthcare personnel.
• Oversee department budgets and manage resources effectively to meet operational goals.
• Support and motivate the nursing team, fostering a collaborative culture to achieve superior service outcomes.

【Qualifications & Experience】

• Holder of Bachelor Degree in Nursing and Master Degree in Nursing or Healthcare-related studies.
• Holder of Hong Kong Registered Nurse license with valid practicing certificate.
• Holder of ACLS & Valid BLS Certificate.
• Minimum 10 years of relevant nursing experience with at least 5 years in a managerial role within a private hospital setting.
• Exceptional ability to thrive in high-pressure environments, managing multiple competing priorities with precision.
• A resilient and firm leader who remains professional under pressure while being highly approachable and empathetic toward staff and patients.
• Outstanding communication and "people skills," with a natural ability to build rapport and influence positive team dynamics.
• Strong capabilities in strategic thinking, decision-making and navigating complex organizational challenges.
• Demonstrated success in team-building, project management and mentoring nursing staff.
• Knowledge of MS Office applications and modern healthcare management systems.