Key Responsibilities 

• Provide professional quality customer services via handling inbound / outbound calls to merchants’ enquiries on credit card payment processing 

• Establish good relationship with merchants by provision of one-stop care services 

• Keeps up-to-date and self-equipped on required knowledge and skill sets proactively 

• Work with internal departments to seek best possible solutions for merchants 

• Carry out ad hoc assignments for call center operations 

Requirements 

• Form 7 graduates or above with minimum 1 year experience in customer service and / or call centre preferred 

• Ability to converse in English and Mandarin is essential as required to communicate with overseas banks and merchants 

• Excellent telephone etiquette with mature and pleasant attributes 

• Ability to maintain composure under pressure, patience and enjoy customer service 

• High energy level and self-motivated 

• Team player with strong work ethic 

• Able to perform shift duty on weekends / public holidays depending on work schedule 

• Work on shift basis including weekends and public holidays