Job Description

SHOPLINE is Asia’s largest smart commerce platform. With our customers in mind, we strive to deliver scalable commerce solutions to merchants of all sizes. We’re a full-featured platform with services including online store opening, O2O solution, social commerce solution, retail POS system, advertising placement, business strategy consultation, marketing, and more to empower merchants to succeed in omnichannel retailing and cross-border commerce.

WHAT YOU'LL BE DOING

• Support the account management team by promptly responding to external customer inquiries and issues.

• Manage daily operational tasks which include managing POS hardware, building reports, verifying records, and reconciling payments.

• Deliver exceptional support to top-tier merchants, cultivating a high level of customer engagement with merchants through effective communication via phone calls and emails.

• Act as an advocate for our brand and product, engaging with customers to build a community of loyal advocates.

• Provide valuable feedback to the product team to aid in prioritizing development tasks and recommending new product features. Remind the team of important feature releases.

• Propel the team towards achieving team targets through collaborative efforts and proactive contributions.

• Support the team manager in monitoring and tracking operational tasks.

WHO WE'RE LOOKING FOR

• Bachelor degree or equivalent, preferred in e-commerce but not necessary

• Experience in any customer facing role, customer-focused attitude, commercial driven with good business sense

• Work under pressure and good time management skills

• Self starter and good team player

• Good command of spoken and written in English and Cantonese

• Proficiency in typing both English and Chinese

• POS, payment and social commerce experience is a plus

• Excellent customer service skills, effective interpersonal, presentation and communication skills

• Detail-minded, high organisational and able to manage multi-tasks skills in a fast-paced environment

• Positive attitude, patient with people and willing to learn

• Curious and interested in technology, new products and data analysis

• Immediate available is preferred

WHY YOU SHOULD JOIN US

• Our team is smart, friendly, self-driven, and passionate about the work we do.

• We work in a collaborative open space where we encourage creativity and ideas flow freely.

• You’ll be able to steer the future roadmap to improve our products, big or small, and see the results of your products reach our customers.

• Get to work with flexible working hours. Our priority is on getting the job done.

• Flat structure environment, you will be able to work independently and make your own choices.

• Ability to deploy and launch your work daily. We provide guidance and mentorship to polish your technical skills as well as your entrepreneurship mindset.

• We are one of the standout tech startups in Hong Kong, targeting a huge opportunity in Asia.

• SHOPLINE is a part of the 500 Startups Accelerator and Incubated by Hong Kong Cyberport, giving us a massive network of advisors and resources globally.