工作滙報至: 行李服務主管 

香港國際機場行李服務團隊在機場運作中扮演重要角色。我們的行李服務主任在服務中發揮關鍵作用，以確保旅客的行李問題得到處理，並成為迎接和協助抵港旅客的大使。

**機場行李服務團隊事業發展階梯** 
行李服務主任 III > 行李服務主任 II > 行李服務主管 > 行李服務助理經理 > 當值經理

如工作表現及技能達至要求，你將會在工作18個月或以上獲得晉升機會*

主要職責 

• 為旅客提供優質無縫的行李體驗 

• 充當迎接抵港旅客的品牌大使，處理所有與行李相關的查詢

• 確保所有行李問題都能及時處理，並減少旅客受到干擾 

• 提供方案來解決行李索賠並向旅客提供協助

• 追蹤及送還遺失/ 錯誤處理的行李給旅客 

入職要求 

• 合法於香港受僱 

• 必須年滿18 歳 

• 取得香港中學文憑或同等學歷以上

• 具流利英語和廣東話溝通能力，懂普通話者為佳   

• 歡迎應届畢業生申請；具1.5年或以上航空/相關服務行業的經驗者將有機會獲得與資歷相符的薪資待遇

• 需要輪班工作 （包括通宵更,周末和公眾假期） 

• 良好客戶服務和溝通技巧 

• 由於你申請的職位屬於安全敏感崗位，因此你需要通過職前藥物測試 (測試將根據香港民航處 CAD373 - 精神科藥物篩查指引進行) 

員工福利 

• 成為世界級優質服務品牌的一份子  

• 擁有業界領先的培訓課程和系統化的職業發展機會 

• 舒適自在的工作環境，多元共融的企業文化

• 享有通宵及公眾假期特別工作津貼 

• 醫療保障及彈性福利計劃

• 彈性退休計劃   

• 員工及家屬均可享有機票折扣優惠  

*受有關條款和細則約束

個人及申請資料

國泰航空致力於推動平等就業機會。申請人所提供的個人資料將嚴格依照本公司的《個人資料收集聲明》作招聘用途。若申請人在八週內未收到進一步通知，可視為此次申請未獲成功。我們保留您的資料記錄時間不會超過收集目的及其他合法相關目的所需的期限。若您的申請未獲成功，我們將把您的詳細資料保留在檔案中，保存期限將延長至處理申請所需的時間，或在您同意的情況下，保存更長時間以配對未來的工作機會。
 

Reports to: Baggage Services Lead

HKIA baggage services team plays an important role in the airport operations. Our Baggage Services Officer plays a key role in service recovery to ensure that passengers’ problems with their baggage will be dealt with and act as an ambassador to greet and assist arrival passengers.

**Promising and Structured Career Development in the Airport Baggage Services Team**

Baggage Services Officer III > Baggage Services Officer II > Baggage Services Lead > Assistant Manager Baggage Services > Customer Service Manager

Upon relative skills attainment and fulfillment of predetermined performance criteria, you will be rewarded with a progression at 18 months of service or above.*

Key Responsibilities

• Deliver a seamless baggage experience to our passengers 

• Act as ambassadors greeting arrival passengers. Answering inquiries and assisting passengers at the Baggage Inquiry Desk

• Ensure any problems with baggage are dealt with quickly and with minimum disruption possible 

• Offer alternative solutions to settle baggage claims and render assistance to all passengers 

• Trace missing baggage and arrange delivery of lost and mishandled bags to passengers promptly 

Requirements

• Right to work in Hong Kong

• Minimum age of 18

• High school graduate or above 

• Good command of spoken English and Cantonese. Proficiency in Putonghua is an advantage

• Fresh graduates are welcome. Candidates with 1.5 years or more of experience in any airline, or in the hospitality/service industry, will be considered experienced Baggage Services Officer and offered a competitive package

• Flexibility to work on shift schedules (including overnight, weekend and public holidays)

• Customer service-oriented attitude and good communication skills 

• As the position is a Safety‑Sensitive Role, you are required to pass a pre‑employment drug test in accordance with the HKCAD Guidance for Screening of Psychoactive Substances (CAD373)

Benefits 

• Being part of a world-class service brand to be proud of

• World-class training and structured career progression path

• A safe and collaborative working environment which embraces a diverse and inclusive culture

• Special allowance(s) is entitled to overnight and public holiday shifts

• Medical coverage & other flexible benefits

• Flexible retirement scheme

• Discounted travel for you and your family 

*Terms and Conditions Apply

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.