Responsibilities:

- Oversee the day-to-day operations of the entire customer service team, ensuring all guest interactions are delivered professionally and consistently. 

- Develop and implement customer service policies and procedures to maintain and continuously improve service quality. 

- Monitor and evaluate team performance, and design/implement improvement plans to enhance service standards. 

- Handle enquiries and complaints related to the shopping mall, ensuring prompt and effective follow-up and resolution. 

- Build and maintain effective communication and collaboration with other departments to enhance the overall customer experience. 

- Prepare and present reports on customer satisfaction and team performance, including analysis and recommendations. 

- Organize and lead team meetings and training sessions to foster a positive working environment and continuous development.

Requirements:

- Bachelor’s degree or equivalent

- 5-7yrs management experience in premium commercial property management.  ESG certification and VIP engagement experience preferred.

- Excellent communication and leadership skills, with fluency in Cantonese, Putonghua, and English. 

- Strong analytical skills to identify issues and develop effective improvement strategies. 

We offer attractive remuneration packages and good career prospects for the right applicant. Please apply by clicking the button "Apply Now", or mail your full resume and expected salary to the PM-HR Department, Room 1402, Dorset House, Taikoo Place, 979 King's Road, Quarry Bay, HK, or fax to 29•• •177.

(Please quote the reference number on the envelope/subject of email)

 Applicants not invited for interviews within 6 weeks may consider their applications unsuccessful. Information provided will be treated with strict confidential and be used for the purpose of employment only.