JOB SUMMARY:
Dorsett Hospitality International is seeking experienced General Managers to lead and drive the performance of our hotels in Hong Kong. You will provide senior leadership to deliver operational excellence, strengthen cross-department execution, and develop and motivate teams. You will also be accountable for achieving operational and financial results, including revenue generation, expense control, and profitability targets. In addition, you will manage key stakeholder relationships - partnering effectively with internal teams, owners, corporate partners and other key stakeholders to ensure smooth execution of hotel priorities and long-term success.

PRINCIPAL ACCOUNTABILITIES:

• Lead hotel operations to achieve revenue, cost, and quality targets.

• Drive guest satisfaction through consistent service excellence and continuous improvement.

• Ensure compliance with all company policies, statutory requirements, and safety standards.

• Oversee talent management, coaching, and performance of hotel leadership teams.

• Manage budgeting, forecasting, and operational planning to maximize profitability.

• Strengthen relationships with stakeholders, key accounts, and local partners.

• Build and maintain strong working relationships with owners, ensuring alignment on priorities, property performance, and smooth day-to-day coordination.

• Own operational governance (service quality audits, incident management, SOP adherence).

PERSON REQUIREMENT:

• Minimum 20 years of relevant hospitality management experience, with proven track record in senior leadership roles.

• Strong financial and commercial acumen, including budgeting, forecasting, and performance management.

• Demonstrated ability to lead diverse teams, develop talent, and maintain high engagement.

• Excellent command of hotel operations, guest service standards, and multi-department execution.

• Solid understanding of compliance, risk, health & safety, and regulatory expectations.

• Strong communication skills with the ability to influence and build effective stakeholder relationships.

• Experience in leading performance improvement initiatives and delivering measurable results.