Role Overview:

We are seeking a detail-oriented and proactive IT Project Coordinator to facilitate the successful delivery of IT projects, specifically focusing on custom system integration (SI) and POS projects for the retail and Food & Beverage sectors. In this role, you will act as a key liaison between clients, vendors, and internal teams to ensure projects are executed efficiently, requirements are documented, and systems are deployed smoothly.

Key Responsibilities:

1) Project Planning & Execution

• Assist Project Manager in planning and executing custom SI and POS system projects, including scheduling rollouts and coordinating on-site activities.

• Track project activities, milestones, and deliverables to ensure timely completion.

• Provide flexible, ad-hoc support to Project Manager to facilitate seamless communication and project delivery.

2) Requirements & Documentation

• Assist Project Manager in preparing tender proposals, project scope documents, and other essential project documentation.

• Gather and accurately document user requirements from clients and internal stakeholders.

• Develop comprehensive functional specs, process maps, user manuals, and standard operating protocols to support development, QA, and operations teams.

• Ensure project documentation remains precise by managing issue logs and generating detailed progress reports.

3) Quality Assurance & Technical Support

• Support User Acceptance Testing (UAT), design user test cases and simulate real-world scenarios to identify usability issues, validate features, and drive product enhancements.

4) Communication & Administration:

• Organize project meetings, maintain accurate project records, and manage issue tracking. Provide clear, consistent updates to all internal teams and stakeholders.

Required Skills & Qualifications:

• Higher Diploma or Bachelor’s degree in Information Systems, Business, Computer Science, or related fields.

• 1–3 years of experience in IT project coordination, with a strong ability to manage multiple tasks and competing priorities in a fast-paced environment.

• 1–2 years of experience in preparing tender proposals and project scope documents is required.

• Strong technical aptitude for creating functional documentation and operational procedures.

• Proactive and detail-oriented approach to problem-solving and improving user experience.

• Excellent communication skills, with experience in stakeholder management and issue triage.

• Good command of written and spoken English, Cantonese, and Mandarin.