About the role

You will play a critical role in SHOPLINE's operations in the Hong Kong market, acting as the operational backbone for cross-functional teams (Sales, Marketing, Merchant Success, etc). This is a highly hands-on, execution-focused role designed for a self-starter who can independently manage sales performance data, ensure process compliance, and maintain CRM hygiene.

Key responsibilities

• Spearhead end-to-end data preparation for periodic commission settlements, performance tracking, and partner evaluation

• Collaborate with Senior Management and Team Leaders to manage budget, monitor execution, and ensure efficient resource allocation

• Assist in foundational financial modeling and data analysis to support the design of sales incentive schemes, OKRs, and ROI strategies

• Maintain and optimize foundational business dashboards to track trends and team KPIs

• Ensure smooth operation of the end-to-end sales process (Lead-to-Revenue), serving as the primary operational liaison for cross-functional alignment

• Execute monthly system reconciliations (Salesforce vs. internal platforms) and proactively resolve data anomalies or compliance exceptions

• Maintain and update Standard Operating Procedures (SOPs), providing hands-on support to resolve bottlenecks within the daily sales process

• Administer routine Salesforce operations, including user access management, system configuration, and data accuracy

• Drive CRM data hygiene through regular pipeline reviews, lead lifecycle management (MQL to SQL), and data archiving

• Create visual reports and presentation materials to convey operational metrics to company leadership

About you

• Bachelor's degree or equivalent, with a background in finance, consulting, or business analytics preferred

• Minimum of 3 years of hands-on, independent execution experience in Sales Operations, Revenue Operations, or a related analytical role, preferably within a SaaS company

• Strong proficiency in CRM administration (Salesforce preferred) and advanced data analysis/visualization tools

• Demonstrated interest in exploring and leveraging AI analytical tools and automation to drive operational efficiency

• Excellent communication and cross-functional teamwork skills; highly detail-oriented with a proactive problem-solving mindset

• Proficiency in project management and data analysis tools

• Familiarity with the lead-to-MQL-to-SQL-to-Close-Win process

• Essential financial and budget management experience

• Fluent in English and Chinese