Responsibilities

• Handle customer inquiries, complaints, and compliments via phone, emails, website, social media, and other channels to ensure high customer satisfaction
• Provide professional customer service and accurate product/store information to customers
• Maintain and enhance customer relationships by understanding and supporting customers' needs and requirements
• Collect customer feedback and provide actionable suggestions for ongoing service improvement
• Consolidate regular reports for review and improvement
• Coordinate with internal parties to resolve complex customer issues
• Provide administrative support to the marketing team and studio, assisting with campaign coordination, documentation, and other ad-hoc assignments as required

Requirements

• Higher Diploma or above in Business Administration, Communications, Hospitality, or related disciplines
• Minimum 2 years of working experience in customer service field (FMCG/retail experience an advantage)
• Fluent in spoken and written English, Cantonese, and Mandarin (Putonghua)
• Able to multitask effectively and work independently under pressure
• Excellent communication, interpersonal, and problem-solving skills
• Proficient in MS Office, Chinese Word Processing, and familiar with CRM systems
• Immediate availability preferred
• Positive attitude with a customer-first mindset

Interested parties, please apply with detailed resume, stating current and expected salary, availability and send your resume to humanresources@keewah.com

 (Personal data relating to employment applications will be used for recruitment only)