工作匯報至：貴賓室主管
為了成為最受顧客喜愛的服務品牌，優質服務是我們的核心品牌價值。
成為貴賓室服務員, 你將在貴賓室中擔任重要的角色，向顧客展示「設想周到」、「盡心盡力」和「積極求進」這三個關鍵品牌理念，透過了解顧客所需並提供無微不至的貴賓室體驗，讓所有關鍵時刻都令人難忘。
主要職責
入職要求
可在香港合法受僱
年滿18歳
取得香港中學文憑或同等學歷以上
具流利英語溝通能力和書寫能力，懂廣東話及普通話者為佳
具機場、貴賓室、餐飲、高級餐廳、酒店或相關職位的工作經驗者優先
具備良好客戶服務、細心、團隊合作精神、親切活潑、樂於助人的性格
能夠在壓力下工作
需要輪班工作，願意於航班延誤時超時工作
由於你申請的職位屬於安全敏感崗位，因此入職前除了身體檢查之外，你還需要通過職前藥物測試 (測試將根據香港民航處 CAD373 - 精神科藥物篩查指引進行)
員工福利
靈活的排班安排
擁有業界領先的培訓課程和系統化的職業發展機會
舒適自在的工作環境，多元共融的企業文化
醫療保障及彈性福利計劃
員工及家屬均可享有機票折扣優惠
彈性退休計劃
個人及申請資料
國泰航空致力於推動平等就業機會。申請人所提供的個人資料將嚴格依照本公司的《個人資料收集聲明》作招聘用途。若申請人在八週內未收到進一步通知，可視為此次申請未獲成功。我們保留您的資料記錄時間不會超過收集目的及其他合法相關目的所需的期限。若您的申請未獲成功，我們將把您的詳細資料保留在檔案中，保存期限將延長至處理申請所需的時間，或在您同意的情況下，保存更長時間以配對未來的工作機會。
Reports to: Lounge Supervisor
To become our customers’ most-loved service brand, service excellence is at the heart of our brand value proposition.
As the Lounge Attendant, you will play a crucial role at the lounge by demonstrating to our customers the 3 key brand values of ‘Thoughtful’, ‘Progressive’ & ‘Can-do Spirit’, making all the moments of truth memorable by understanding the voice of our customers and ensuring top-notch lounge experience.
Key Responsibilities
Deliver excellent service to customers with warmth and professionalism and in accordance to company and legal standards relating to service, food safety, health and safety
Present menus, take orders accurately and serve food & beverages
Demonstrate a complete understanding of food & beverages items and make recommendation
Interact with customers, understand their needs and requirements, ensure high customer satisfaction during their stay
Maintain lounge cleanliness & uphold stock levels
Support Supervisors to ensure smooth day-to-day operations and assist the rest of the lounge team if required
Requirements
Right to work in Hong Kong
Minimum age of 18
High school graduate or above
Good command of spoken and written English, with Cantonese and Putonghua as an advantage
Relevant working experience in airport, lounge, catering hospitality, fine dining, luxury hotel or similar service environments is an advantage
Strong customer service‑oriented attitude with attention to detail
Energetic, helpful and outgoing personality with strong teamwork skills
Ability to work under pressure in a fast‑paced operational environment
Flexibility to work shift schedules and overtime when required
As the position is a Safety‑Sensitive Role, you are required to pass a pre‑employment drug test in accordance with the HKCAD Guidance for Screening of Psychoactive Substances (CAD373), in addition to a medical assessment
Benefits
Work schedules to suit different lifestyles
World-class training and structured career progression path
A safe and collaborative working environment which embraces a diverse and inclusive culture
Medical coverage & other flexible benefits
Discounted travel for you and your family
Flexible retirement scheme
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.