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Recruit Ref: L049009215
Posting Date: 2020-05-29
The Nielsen Company (Hong Kong) Ltd
The Nielsen Company (Hong Kong) Ltd

Nielsen is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. Our approach marries proprietary Nielsen data with other data sources to help clients around the world understand what's happening now, what's happening next, and how to best act on this knowledge.

For more than 90 years Nielsen has provided data and analytics based on scientific rigor and innovation, continually developing new ways to answer the most important questions facing the media, advertising, retail and fast-moving consumer goods industries. An S&P 500 company, Nielsen has operations in over 100 countries, covering more than 90% of the world's population.

For more information on Nielsen, visit www.nielsen.com

Regional Senior Analyst - Client Response

Be a part of something big. With 40,000+ employees in over 100 countries, Nielsen is one of the world’s biggest data measurement companies, and we pride ourselves on providing our people with endless possibilities and paths to grow their careers.

Simply put, we do two things at Nielsen. We measure performance for our clients and we use analytics to help our clients grow their business. At Nielsen, we make a difference by partnering with our clients and using our data to explain what is happening with their brands and what they should do to improve business performance. 

We use our data to help our clients answer questions like:

“What are the consumer trends in the category”

“How responsive are my products to price changes”,

“Which of my competitors do I impact when I am on promotion”,

About Your Role:

We are looking for a Regional Senior Analyst who will focus on delivering first-class service to our clients.  You will MAKE A DIFFERENCE by listening to client queries and using your technical expertise to answer their needs. You’ll be accountable for responding effectively to our clients’ daily queries, performing data quality checks, providing guidance on our software, and contributing to the enrichment of our online knowledge center. As our client’s first point of contact, you’ll be the friendly voice of Nielsen, and provide award-winning customer service, troubleshooting, and support.

This position is a perfect fit for you if your distinctive strength is your client and solution-oriented approach, leveraging current and emerging technologies.  By joining Nielsen, you will be part of a team within a fast-paced and demanding environment and have the opportunity to interact with other areas of the business.

Your Key Responsibilities:

  • Plays a big role in day to day data management and reporting, strong data skills are a critical element.
  • Work with large, continuous data to understand drivers of category and brand performance. 
  • Precise data management from the countries in scope.
  • Responsible for managing the client agenda and strategy at regional level, overseeing the relationship with the client across several major Asian Markets.
  • Build a strong partnership with the client and seek to make an impact by creating and delivering pertinent analytical insights and presentations. 
  • Understanding client needs by owning, troubleshooting and resolving their queries
  • Providing service management, working with other departments as necessary to solve queries and answering data questions such as category definitions and retail data.
  • Accountability for the service process, ownership of  tracking, monitoring progress and resolving escalations
  • Collaborating with all teams at Nielsen to ensure that all work is connected to client business.
  • Has the skill sets to manage different countries, cultures, and people engagement. 

Skills and Experience:

  • Strong problem-solving skills and solution-orientated
  • Excellent time management and prioritisation skills
  • Numerical confidence and ability to translate numbers into insights and recommendation
  • The ability to demonstrate good customer service skills across all media and with a passion for technology (phone, web chat, email and face to face)
  • An enthusiasm for data and accuracy
  • Strong knowledge of business English, both written & verbal
  • Motivated through achieving results
  • Thrives at working as part of a team in a challenging and demanding environment
  • Comfortable working in a digitally enabled environment and experience with the Google suite of programs.
  • An aptitude for troubleshooting, problem-solving and producing satisfactory outcomes
  • Have excellent attention to detail and strong written and verbal communication skills.
  • Experience using Microsoft PowerPoint and Excel.
  • Be self-motivated, adaptable and proactive - no two days are the same in this role!
  • Tertiary qualification in Marketing, Business, or a related field.

Life at Nielsen

At Nielsen, we’re proud of our diversity.

We strongly believe in promoting from within. We encourage all of our people to pave their own career paths and explore ways to grow with us. We’re steadfastly inclusive. Nielsen is an environment that encourages all associates to be themselves, weave their talents and passions into their work, put their hand up, and have their voice heard.


Summary
Industry:
Consultancy / Professional Service 
Job Position Level:
Middle 
Employment Term:
Full Time 
Min. Edu. Level Req:
-- 
Total Working Exp:
-- 
Salary(HKD):
$19,000 - $20,000 (Monthly)
Location:
Eastern District / Quarry Bay
Benefits:
--
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