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Recruit Ref: L0597702
Posting Date: 2025-04-08
AsiaWorld-Expo Management Limited
AsiaWorld-Expo Management Limited

AsiaWorld-Expo Management Limited

AsiaWorld-Expo is a world-class exhibition, convention and events venue offering over 70,000 square metres of rental space. With 10 state-of-the-art, ground-level and column-free halls including the AsiaWorld-Arena - the biggest purpose-built indoor seated entertainment arena in Hong Kong with a maximum capacity of 14,000; the AsiaWorld-Summit - Hong Kong's largest indoor conference and banquet venue that seats 700 to 5,000 persons; and the Runway 11 - the venue's latest conference and function hall for 500 to 3,800 guests, AsiaWorld-Expo is Asia's only column-free, ground-level exhibition, convention and events venue which is fully integrated with the World's Best Airport, Hong Kong International Airport (World Airport Survey by Skytrax).

The complex is located at the centre of an extensive and efficient air, land, and marine transport network which connects Hong Kong to China's Pearl River Delta and the world's business capitals. It is ideally suited to hosting world-class exhibitions, conventions, concerts, sports, and entertainment events.

Professionals interested to join a dynamic and fast moving team are now invited to apply for the following vacancy:
Senior Customer Services Officer

Job Descriptions in English version is available / 只提供英文版本

Responsibilities:

Frontline Operations

  • Provide efficient and quality day-to-day operations on the Customer Services' Helpdesk, Ticketing, Office Reception and Baggage Storage Services as well as Event Support
  • Handle customer enquiries and complaints via CS hotline, emails and a complaint management system
  • Conduct and follow up customer satisfaction surveys
  • Monitor service contracts and performance of service contractors
  • Assist in VIP escorting, when required
  • Maintain grooming and performance as per Customer Services manuals

Administrative Support

  • Communicate closely with internal/external stakeholders. Plan, implement, organize and monitor all resources deployment to support event
  • Monitor and prepare reports for on-line survey, complaint management system
  • Handle different service orders and ensure information is accurate, input to system for follow up and filing.
  • Perform any ad hoc assignments as required


Requirements:

  • Bachelor's degree in Business Administration, Hotel and Hospitality Management or relevant disciplines
  • Minimum 3 years of relevant experience in Customer Services; prior experience in Public Relations, Hotel or Hospitality Management disciplines is an advantage
  • Good logical thinking, analytical, problem-solving and organizing skills
  • Excellent communication and interpersonal skills. Able to interact with all levels of stakeholders
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Chinese word processing
  • Good command of written and spoken English and Chinese, Mandarin is a plus
  • Customer-orientated, creative, innovative and cheerful
  • Able to work under pressure to meet tight timelines and multitask
  • Shift duty and irregular duty hours are required during events

Interested parties please click "Apply" or email your full resume stating the present & expected salaries to HR Department via hr@asiaworld-expo.com
Personal data collected will be used for recruitment-related purpose only.
HKIA Services Holdings Limited and its subsidiaries are equal opportunities employers.

Summary
Industry:
Entertainment / Art / Recreation 
Job Category / Function:
Customer Service (Customer Service)
Job Position Level:
Middle 
Employment Term:
Full Time / Permanent 
Min. Edu. Level Req:
Bachelor 
Minimum QF Level attained:
-- 
Total Working Exp:
3 or above 
Salary(HKD):
-- (Monthly)
Location:
Outlying Islands / Chek Lap Kok
Benefits:
--
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Keywords: AsiaWorld,Expo,亞博,亞洲國際博覽館
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