Responsibilities

• Lead a service team in Call Centre and participate in sales & operating strategies development and policy review for services efficiency improvement and business scope expansion.
• Manage the daily operations in Call Centre, supervise the capacity planning and shift schedules and identify the service gap. 
• Engage in quality assurance management, supervise customer complaints handling, business training, incentive mechanisms review and system enhancements & improvement projects
• Ensure team’s operations and sales activities are in full compliance with relevant regulatory requirements and internal operational guidelines.
• Closely monitor the team performance, establish effective communication channels with stakeholders to exceed customer expectations
• Manage ad hoc projects and provide team support as required

Requirements

• Degree holder in Business related disciplines or relevant equivalent experience
• Holder of IIQE and HKSI is a must and with relevant professional qualification
• 6-8 years from call centre/contact centre operation and customer service experience in banking / financial institution
• Solid organizational, management, administrative skills in a style which exhibits maturity, leadership and sensitivity and teamwork
• Demonstrated strong planning, organization, leadership and change management capabilities.
• Good command of English and Chinese including Mandarin

We offer competitive packages and promising career opportunities to the right candidates. Please send your full resume with expected salary and the date of availability to The Human Resources Department, Chiyu Banking Corporation Ltd, 1/F, No. 100 Queen's Road Central, Hong Kong, or fax to 2986-3233 or by clicking Apply Now.

Information provided will be treated in strict confidence and only be used for recruitment purposes. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise. A copy of Personal Information Collection Statement is available upon request.