Job Highlights:

• 5 Days Work
• Stable working environment
• Competitive salary

Job Duties: 

• Ensure ITSM processes (Incident/Problem/Change) are complied. 
• Review and drive improvements and streamline the processes and procedures of ITSM
• Manage and deliver ITSM and IT Operations projects as assigned
• Chair Change Board meetings to review and approve Changes on business days
• Leverage in-depth technical domain knowledge to drive quick incident resolution and continuous service improvement
• Maintain quality service by establishing and enforcing organization standards. − Coordinate with various teams, including but not limited to, application, infrastructure, operations, and vendors, in IT services delivery 
• Maintain accuracy and up-to-date of CMDB records and automate the update via discovery tool such as BMC ADDM, etc. 
• Evaluate the latest technologies and provide recommendations on ITSM tools adoption and process improvement (e.g., AI Ops). 
• Support various audits such as internal audit, ISO 27001, etc. 
• Work with the team for problem analysis, compilation of management & statistical reports/dashboards for management meeting and review. 
• Contribute to motivate positive team culture to drive high customer satisfaction. 

Job Requirements​:

• Higher Diploma in Information Technology, Computer Science or equivalent
• Minimum 10 years experiences in ITSM process & governance with supervisory level in the past 3 years. 
• Sound knowledge and experience of auto-update CMDB. 
• Self-initiative and work with passion, a can-do attitude with strong ownership.
• Possession of ITIL certificates required with solid experience in IT Service Management knowledge and managing IT operations. 
• Sound skills of managing and tracking problem tickets, incident tickets, etc.
• Able to work independently and under pressure to meet defined schedule/deadline & KPIs. 
• Good team player, good interpersonal and communication skills in written and spoken English and Chinese preferably including Putonghua. 
• Good attitude and cross-team collaboration work. 
• Possession of related IT certification is an advantage

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to applyjob@clts.com

For more job opportunity, please visit our website: www.clts.com

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