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Recruit Ref: L0597147613
Posting Date: 2025-04-22
New Charm Management Limited
SENIOR CONCIERGE OFFICER/ CONCIERGE OFFICER (LOYALTY PROGRAM OPERATIONS)

Responsibilities:
 

  • Monitor member concierge counter at shopping mall
  • Responsible for resolving enquiries and complaints related to Loyalty program and digital experiences including the usage of mobile application
  • Support hotline operations on loyalty program related back-end jobs and problem-solving with marketing and other related departments
  • Handle points registration, data correction or adjustment through online system
  • Provide one-stop services to tenants and customers concerning loyalty program
  • Shift duty is required

Requirements:
 

  • Diploma or Certificate in related disciplines
  • Minimum 5 years' relevant experience in customer service industry
  • Candidate with less experience may be considered as Concierge Officer
  • With solid exposure in managing Loyalty program and digital platforms including mobile application
  • Excellent communication, interpersonal and coaching skills
  • Excellent customer service attitude
  • Knowledge in basic PC skills and experience with Salesforce is an advantage
  • Preferably with experience in working at contact centre environment
  • Good command in spoken Cantonese, English and Putonghua


We provide generous compensation and fringe benefits to the right candidates. Please send your full resume with salary expected by clicking "Apply Now" below (We are an equal opportunity employer. All applications will be treated in strict confidence and only be used for selection purpose.)
 

For further information about Personal Information Collection Statement (“PICS”) Pertaining to Recruitment, please click the link below www.nanfung.com/en/common/pics/ [link removed].

"Nan Fung Group" and "the Group" mean Nan Fung International Holdings Limited and its subsidiaries.

Summary
Industry:
Real Estate / Property Management 
Job Category / Function:
Others (--)
Job Position Level:
General 
Employment Term:
Full Time 
Min. Edu. Level Req:
Certificate 
Minimum QF Level attained:
-- 
Total Working Exp:
-- 
Salary(HKD):
--
Location:
Hong Kong / Hong Kong
Benefits:
--
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