Responsibilities:

• Answer help desk calls and discuss problems with the end user.
• Prioritise tickets, assign tasks and confirm completion in a timely manner, fully utilising manpower.
• Visit campuses regularly to check hardware and software functionality, meet with managers regarding current issues and their status.
• Help maintain the school management system and intranet, and manage the active directory domain and office.com administration such as adding user accounts, managing file system security, etc.
• Maintain current IT practices, including improving and troubleshooting issues with all IT based systems, e.g. report templates.
• Create user guides to assist end users and conduct training on new software, hardware and equipment.
• Ensure continued information and system security, perform network maintenance and system upgrades, and train staff members about proper network use, with regard to security and information requirements.
• Work with the Senior IT Officer, Centre Managers, Head Teachers, and Department Heads to ensure quality implementation and on-time delivery, and ensure clear communication with all involved parties regarding any changes to their systems.

General Responsibilities:

• Always conduct yourself professionally at and around all ABC campuses.
• Adhere to the policies and procedures outlined in the staff handbook and any addendums.
• Be helpful and understanding of all your colleagues, helping to create a harmonious, helpful and caring workplace for everyone.

Qualification Requirements:

• Degree holder in Information Technology, Computer Science or related disciplines is preferred.
• At least 5 years relevant working experience is an advantage.
• Good command of spoken and written English and Chinese.
• A broad general technical knowledge; demonstrable ability to research new technology and troubleshooting methods.
• Well-organised, detail-minded, self-motivated with strong sense of responsibility.