Responsibilities

• Establish and ensure policies and procedures are in line with the overall business strategic goals, particularly optimize the retention of existing customers
• Identify business opportunities and drive service enhancements programs to ensure good quality customer experience
• Liaise and collaborate with different business units to design, review and unify the operation and system workflow to ensure the consistency in service delivery
• Formulate, drive and implement process enhancement initiatives to improve operational efficiency and effectiveness
• Analyze customer opinions and complaints, identify areas for enhancing service quality, and prepare reports and recommendations, on the regulated business activities accordingly
• Liaise with various internal and external entities for handling complaints in both of routine and regulatory issues, to enforce and monitor resolving actions are in compliance with policies and procedures

Requirements

• University graduate in Economics, Finance or related discipline
• 3-5 years’ retail banking experience in compliance and quality assurance
• Good project management, organizational and analytic skills
• Self-motivation with good interpersonal and communication skills
• Proficient in MS Office applications and Chinese Word Processing
• Fluent spoken and written English, Chinese and Mandarin

We offer competitive packages and promising career opportunities to the right candidates. Please send your full resume with expected salary and the date of availability to The Human Resources Department, Chiyu Banking Corporation Ltd, 1/F, No. 100 Queen's Road Central, Hong Kong, or fax to 2986-3233 or by clicking Apply Now.

Information provided will be treated in strict confidence and only be used for recruitment purposes. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise. A copy of Personal Information Collection Statement is available upon request.