Employer Post Job
Confirm to add this as job alert?
Confirm to save this criteria as favourite search?
Max. 10 jobs are saved.
Please login to save more jobs.

Send me new jobs everyday:

Jobs - Hospitality / Hotel (Customer Service)

Active Filters:

  • Hospitality / Hotel (Customer Service)
179
jobs matching your search criteria
View:
Sort By:
Search By arrow
Enter Job Title or Company Name Enter Job Title Enter Company Name Enter Keyword(s) Enter Recruit Job Reference No.
Customer Service arrow
More Options Fewer Options
All Education Level
+ more
arrow
All Locations
+ more
arrow
Salary : Monthly or Hourly
+ more
arrow
All Employment Types
+ more
arrow
From 0 to 20 years arrow
Customer Service
  • Accounting / Auditing
  • Administration / Secretary
  • Aviation / Airline / Travel / Tourism
  • Banking / Finance / Securities
  • Building / Architectural
  • Catering
  • Customer Service
  • Design
  • Education
  • Engineering
  • Fresh Graduate
  • Government
  • Health / Beauty
  • Hospital / Medical / Pharmaceutical
  • Hospitality / Hotel
  • Human Resources
  • Insurance
  • IT
  • Logistics / Transportation / Shipping
  • Management
  • Manufacturing
  • Marketing / Public Relations
  • Media
  • Merchandising / Purchasing
  • NGO / Social Services
  • Others
  • Part Time / Temporary Job / Contract
  • Professional Services
  • Property / Estate Management / Security
  • Publishing / Printing
  • Quality Assurance / Control & Testing
  • Retail
  • Sales
  • Sciences, Lab, R&D

Select job functions.
(Max. 5)

  • Monthly
  • Hourly
  • Salary : Monthly or Hourly
    5K 20K 40K 60K 80K 100K+
  • 30 40 50 60 70 80 90 100+
  • Hong Kong Island
  • Kowloon
  • New Territories
  • Outlying Island
  • China
  • Macau
  • Overseas
Job Title & Company Education Salary($) Exp.
Reservations Supervisor Kimpton Tsim Sha Tsui Hong Kong
  • 4 - 7
  • Certificate
Certificate -- 4 - 7 L400
Security Supervisor Kimpton Tsim Sha Tsui Hong Kong
  • 4 - 7
  • Associate Degree / Higher Diploma
Associate Degree / Higher Diploma -- 4 - 7 L400
Housekeeping Coordinator (房務部協調員) Kimpton Tsim Sha Tsui Hong Kong
  • 2 - 5
  • F.5 / HKCEE
F.5 / HKCEE -- 2 - 5 L400
Lifeguard (救生員) Kimpton Tsim Sha Tsui Hong Kong
  • 1 - 5
  • --
-- -- 1 - 5 L400
Food & Beverage Service Attendant Kimpton Tsim Sha Tsui Hong Kong
  • --
  • Certificate
Certificate -- -- L400
Guest Services Agent Kimpton Tsim Sha Tsui Hong Kong
  • 1 - 5
  • Diploma
Diploma -- 1 - 5 L400
Room Attendant (房務員) Kimpton Tsim Sha Tsui Hong Kong
  • 1 - 10
  • --
-- -- 1 - 10 L400
Food & Beverage Service Team Leader Kimpton Tsim Sha Tsui Hong Kong
  • 4 - 6
  • --
-- -- 4 - 6 L400
Host / Hostess Kimpton Tsim Sha Tsui Hong Kong
  • --
  • --
-- -- -- L400
Barista Kimpton Tsim Sha Tsui Hong Kong
  • 2 - 5
  • --
-- -- 2 - 5 L400
Health Club Manager / Supervisor Kimpton Tsim Sha Tsui Hong Kong
  • 3 - 7
  • --
-- -- 3 - 7 L400
Concierge Officer (Bell Captain) Kimpton Tsim Sha Tsui Hong Kong
  • 2 - 5
  • Diploma
Diploma -- 2 - 5 L400
Health Club Attendant (健身中心服務員) Kimpton Tsim Sha Tsui Hong Kong
  • --
  • --
-- -- -- L400
Reservations Agent Kimpton Tsim Sha Tsui Hong Kong
  • --
  • Certificate
Certificate -- -- L400
Tailor (縫紉師) Kimpton Tsim Sha Tsui Hong Kong
  • 1 - 10
  • F.5 / HKCEE
F.5 / HKCEE -- 1 - 10 L400
Runner (房務物資傳送員) Kimpton Tsim Sha Tsui Hong Kong
  • 1 - 5
  • --
-- -- 1 - 5 L400
Uniform and Linen Attendant (制服及布草服務員) Kimpton Tsim Sha Tsui Hong Kong
  • 1 - 5
  • --
-- -- 1 - 5 L400
Concierge Assistant (Bell / Door Attendant) Kimpton Tsim Sha Tsui Hong Kong
  • --
  • Diploma
Diploma -- -- L400
Valet Attendant Kimpton Tsim Sha Tsui Hong Kong
  • 1 - 5
  • Diploma
Diploma -- 1 - 5 L400
Concierge / Assistant Concierge Kimpton Tsim Sha Tsui Hong Kong
  • 3 - 17
  • Diploma
Diploma -- 3 - 17 L400
Housekeeping Supervisor (房務部督導) Kimpton Tsim Sha Tsui Hong Kong
  • 4 - 10
  • F.5 / HKCEE
F.5 / HKCEE -- 4 - 10 L400
Security Officer Kimpton Tsim Sha Tsui Hong Kong
  • --
  • Associate Degree / Higher Diploma
Associate Degree / Higher Diploma -- -- L400
賓客服務款待專員– 全職 Hong Kong Disneyland
  • --
  • Certificate
Certificate -- -- L400
娛樂事務組長 – 6-12個月合約 Hong Kong Disneyland
  • --
  • Associate Degree / Higher Diploma
Associate Degree / Higher Diploma -- -- L400
娛樂事務款待專員 – 3-6個月合約 Hong Kong Disneyland
  • --
  • --
-- -- -- L400
Previous 1 2 3 4  ... Next 
This job does not have online application This job is already expired. Click
Reservations Supervisor - Kimpton Tsim Sha Tsui Hong Kong | Recruit - Find Jobs and Career Resources
Recruit Ref: L05990793
Posting Date: 2025-06-09
Kimpton Tsim Sha Tsui Hong Kong
Kimpton Tsim Sha Tsui Hong Kong

About Kimpton Tsim Sha Tsui Hong Kong

Immerse yourself in a luxe metropolitan escape at Kimpton Tsim Sha Tsui Hong Kong, the city's 'culture of time' that intertwines modern interpretations of local heritage with multicultural cues. Our thoughtfully designed 495 rooms and suites are timeless, offering hidden luxuries like sunken bathtubs and cozy daybeds, all accompanied by captivating views of Victoria Harbour. Five innovative culinary outlets present unique options, from contemporary and classic to Michelin-starred chef-helmed specialties. For any occasion, activation, or celebration, 400sqm creative spaces allow endless possibilities to transform dreams into reality. 50 stories above the bustling city lies a rooftop infinity pool decorated with the iconic Hong Kong skyline where hand-crafted cocktails can be enjoyed from an exclusive speakeasy. Peace seekers can find respite at our wellness facility with a state-of-the-art fitness center and dedicated spa. We invite you to Kimpton Tsim Sha Tsui Hong Kong to embark on a unique journey of heartfelt connections and inspiring discoveries.

Why We’re Here

Kimpton believe heartfelt, human connections make people’s lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, genetic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You’re here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It’s what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We’re Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you – with your diverse background, talents, experiences, and plucky personality – is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That’s what we seek out and celebrate. It’s people of all kinds who share a knack for creativity and self-leadership. People who don’t need to be told what to do to get things done. People who have an innate passion for making others’ lives better.

It adds up to a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guess feel it; you’ll feel it too.

Reservations Supervisor

As the Reservations Supervisor at Kimpton Tsim Sha Tsui Hong Kong, you will play a vital support role in assisting the Reservations Manager managing daily operations within the reservations department. Your responsibilities will include assisting the team with booking arrangements and ensuring smooth communication between departments. You will also be responsible for training and developing team members together with the Reservations Manager, ensuring they are equipped with the knowledge and skills to provide exceptional guest service. Your attention to detail and organizational skills will be essential in optimizing our operations and enhancing guest satisfaction.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

  • Managing daily booking activities, ensuring accurate information is entered and processed timely in accordance with hotel standards and policies
  • Utilizing reservation systems to track availability, optimiing room inventory, and managing bookings effectively
  • Addressing guest inquiries and concerns regarding reservations, ensuring a high level of guest satisfaction and experience, resolving any booking issues or discrepancies promptly
  • Gathering feedback from guests and staff to identify areas for improvement in the reservations process and swiftly resolving any booking issues or discrepancies to maintain guest satisfaction
  • Overseeing the reservations team, providing guidance and support for efficient operations, and training new staff alongside the Reservations Manager
  • Maintaining Maintaining comprehensive knowledge of the hotel’s facilities, amenities, services, and standards
  • Executing additional tasks and responsibilities as assigned by management
  • Fostering strong relationships with internal and external guests, collaborating with other departments (e.g., front desk, sales, marketing) to enhance guest experiences
  • Reporting directly to the Reservations Manager

What we need from you

  • A minimum of 4 years' experience in hotel reservations team, with at least 1 year in a supervisory or senior role. Solid experience in hotel pre-opening team is preferable
  • A bachelor’s degree in hotel management or equivalent is preferrable
  • Familiar with Opera reservations system
  • Strong leadership, training, coaching and communication skills to develop and inspire a high-performing team
  • Excellent communication and problem-solving abilities to foster collaboration across departments and guests
  • Ability to remain calm under pressure and adapt to dynamic hospitality environment
  • Multi-tasking abilities and attention to details
  • Effective time management, well-organised and structured
  • Excellent command of both English and Chinese (Cantonese and Mandarin) is a must, speaking and writing
  • Proficiency in Microsoft Office Word, Excel, PowerPoint and Chinese word processing

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you apply for the job. Start your journey with us today.

Please write us with full resume, current and expected salary via email at recruitment@kimptonhongkong.com 

We are an equal opportunity employer. All applications will be treated in strict confidence. Personal data collected will be used for recruitment purpose only. Applicants who do not hear from us within six weeks should consider their applications unsuccessful.


Summary
Industry:
Hotel / Hospitality 
Job Category / Function:
Job Position Level:
Middle 
Employment Term:
Full Time / Permanent 
Min. Edu. Level Req:
Certificate 
Minimum QF Level attained:
-- 
Total Working Exp:
4-7 
Salary(HKD):
-- (Monthly)
Location:
Yau Tsim Mong District / Tsim Sha Tsui
Benefits:
  • 5-Day Work
  • Birthday Leave
  • Marriage Leave
  • Meal Allowance
  • Medical Insurance
  • Staff Discount